Technical Lead (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Cybersecurity
In short
As a Technical Lead (Support & Operations) in Noida, you will ensure the timely and quality resolution of escalated incidents and complex tickets, adhering to SLAs and driving customer satisfaction. Your role involves value-added activities like mentoring, documentation, and knowledge sharing, alongside participation in change management and capacity planning.
Responsibilities
- Ensure on-time resolution and quality compliance of escalated tickets/incidents as per agreed SLA.
- Perform value-addition activities: mentoring administrators/team members, preparing SOPs, maintaining documentation, and knowledge sharing.
- Participate in Change Order Implementation Plans, Human Error Compliance, and Capacity Planning.
- Ensure positive customer feedback and satisfaction by actively participating in customer meetings to understand issues.
- Validate analyses (e.g., Root Cause Analysis, Trend Analysis) and reports for performance presentation to stakeholders.
Requirements
- Primary Skill - GoogleSecops - SIEM
- Secondary skill - Nextgen SIEM
Desired Qualifications
- Experience in Support & Operations
- Experience with SIEM technologies
Benefits
- Supercharge your potential at HCLTech.
- Find your career and spark.
- Be part of a global technology company with over 223,000 employees across 60 countries.
- Work with industry-leading capabilities centered around digital, engineering, cloud, and AI.
- Serve clients across major verticals including Financial Services, Manufacturing, Life Sciences & Healthcare, Technology & Services, Telecom & Media, Retail & CPG, and Public Services.
#Technical Lead#Support#Operations#Noida#Uttar Pradesh#India#GoogleSecops#SIEM#Nextgen SIEM
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Noida, India
Applicants
Be an early applicant