Technical Architect

Technology, Data & Digital · Software & Web Development · Software Engineering · Artificial Intelligence · Cloud Engineering

Join for updates

In short

A strategic Technical Architect is sought to lead enterprise AI transformation initiatives using Moveworks and ServiceNow. This role involves defining architecture, governance, security, and integration across multiple platforms, guiding executive stakeholders and delivery teams.

Responsibilities

Lead end-to-end Moveworks and employee experience transformation programs.
Define enterprise AI, conversational experience, and integration architecture.
Establish governance, security, compliance, and scalability frameworks.
Design multi-platform integrations across ServiceNow, SAP, Workday, Microsoft 365, Entra ID, Okta, Jira, and Coupa.
Drive the Agentic AI roadmap, automation strategy, and reusable solution patterns.
Lead architecture reviews, executive workshops, and technical decision forums.
Build accelerators, reference architectures, and delivery frameworks.
Lead continuous service improvement and value-realization programs.
Define and monitor deflection, CSAT, FCR, AHT, and XLA success measures.
Support pre-sales, solutioning, and large-scale transformation pursuits.

Requirements

Enterprise and solution architecture
ServiceNow ITSM, HRSD, and CSM
Moveworks platform architecture
Azure or AWS cloud architecture
Advanced Agent Studio development
Identity, security, and access management
AI governance and guardrails
Enterprise API management
RAG and LLM orchestration
Data, analytics, and observability

Desired Qualifications

ServiceNow CSA and CAD
CTA, CMA, or ArchX credentials
CIS-HRSD and/or CIS-ITSM
Moveworks advanced certification
Microsoft Azure AI Engineer Associate (AI-102)
Practice and capability building.
Technical assurance and solution ownership.
Pre-sales advisory and executive engagement.
Innovation leadership and Agentic AI strategy.
Mentoring architects, consultants, and developers.

Benefits

Supercharge your potential, find your career, and find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Global technology company with over 230,000 people across 60 countries.
Industry-leading capabilities centered around digital, engineering, cloud, and AI.
Work with clients across all major verticals.

Skills

Enterprise ArchitectureSolution ArchitectureServiceNowMoveworksAzureAWSAI GovernanceAPI ManagementRAGLLM OrchestrationData AnalyticsObservability

#AI#ServiceNow#Moveworks#Enterprise Architecture#Cloud Architecture

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website