Team Manager - Office

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management · Office Administration

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In short

Vi søker en erfaren Office Team Manager til å lede våre regionale ordrehåndteringsoperasjoner ved vårt APAC distribusjonssenter i Singapore. Denne rollen er avgjørende for å sikre effektiv ordrebehandling, rettidig levering og eksepsjonelle servicestandarder overfor våre kunder.

Responsibilities

Lead, coach, and develop the Office team (Order Support / Order Handling/Order Quote/Lead buyer)
Manage team performance, workload allocation, and resource planning
Drive a culture of continuous improvement, ALPS, accountability, and customer focus
Oversee complete lifecycle of customer orders from entry to fulfilment
Ensure accuracy in order processing, delivery scheduling, and system updates
Resolve escalated order issues, delays, shortages, or documentation gaps
Monitor service KPIs and ensure adherence to SLAs
Review and optimize order handling processes to improve efficiency
Identify service gaps and implement corrective actions
Work closely with Supply Planning, Warehouse, Logistics, Sales, and Finance teams
Support audits, compliance checks, and operational reporting
Serve as the primary point of contact for escalations related to order fulfilment
Partner with internal teams to resolve complex order or supply chain issues
Communicate proactively with customers on order status and service recovery steps
Ensure data accuracy in ERP / order management systems
Drive digital initiatives and process automation where applicable
Provide regular reports on team performance, order accuracy, and fulfilment metrics

Requirements

Diploma / Degree in Business, Supply Chain, Operations, or related field
Minimum 5 years of experience in order management, customer operations, or supply chain
At least 2 years in a supervisory or managerial capacity
Strong knowledge of order‑to‑cash processes, logistics coordination, and ERP systems
Excellent communication, leadership, and stakeholder management skills
Analytical, detail‑oriented, and solution‑driven
Able to work in a fast-paced, high-volume environment

Desired Qualifications

Lean Six Sigma (Green Belt certification) will be an added advantage.

Benefits

Challenging position in an open and friendly environment
Opportunities to help each other develop and create value
Work will have a true impact on Alfa Laval’s future success

Skills

Order ManagementSupply ChainLeadershipCustomer ServiceERPLean Six Sigma

#Office Management#Team Leadership#Order Processing#Supply Chain Operations#Customer Relations#ERP Systems#Process Improvement

About Alfa Laval

Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…

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