Support Lead

Healthcare & Life Sciences · BioTech & Pharmaceuticals · Clinical Research

In short

The Veeva Quality Support Engineer in Chennai is responsible for L2/L3 application support for Veeva Vault Quality applications, ensuring system stability and compliance. This role involves managing incidents, service requests, troubleshooting, and continuous improvement of quality processes within the pharmaceutical/life sciences industry.

Responsibilities

Provide L1/L2 support for Veeva Vault Quality applications.
Manage incidents, service requests, problems, and change requests.
Troubleshoot application, workflow, security, and configuration issues.
Ensure platform availability and adherence to SLA commitments.
Coordinate with Veeva Support and business stakeholders for issue resolution.

Requirements

Hands-on experience with Veeva Vault Quality applications (QMS, QualityDocs, Training).
Good understanding of Quality Management processes in the pharmaceutical/life sciences industry.
Knowledge of document control, CAPA, Change Control, Deviations, Complaints, and Audit Management.
Experience with incident management and application support.
Understanding of GxP regulations and validation requirements.
Strong troubleshooting and analytical skills.
Excellent stakeholder communication skills.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

Veeva Vault QualityQMSQualityDocsTrainingChange ControlCAPAComplaintsAudit ManagementGxP

#Veeva Vault#Quality Management#Life Sciences#Pharmaceuticals#Application Support#Incident Management#GxP#Chennai

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website