Support Lead

Technology, Data & Digital · Data, AI & Analytics · Data Engineering · Software Engineering · DevOps

In short

Seeking a Support Lead with strong experience in SnapLogic, Fivetran, Snowflake, ETL/ELT, SQL, and cloud platforms (AWS, Azure, GCP). This remote role involves providing L2/L3 production support, monitoring, troubleshooting, and leading a technical team for enterprise integrations.

Responsibilities

Provide L2/L3 support for SnapLogic integrations and data pipelines.
Monitor integration jobs, scheduled tasks, and production interfaces.
Investigate and resolve integration failures, data issues, and performance bottlenecks.
Perform root cause analysis (RCA) and implement corrective actions.
Support API integrations, REST/SOA services, and file-based interfaces.
Troubleshoot data transformation, mapping, and routing issues.
Work closely with business users, application teams, and external vendors to resolve incidents.
Support deployment activities and post-release validations.
Monitor error queues, logs, and alerts to ensure integration stability.
Create and maintain support documentation, knowledge articles, and operational runbooks.
Participate in on-call support and production issue management.
Lead and manage a technical team.

Requirements

3+ years of experience in Application Support or Integration Support.
Strong hands-on experience with SnapLogic pipelines and workflows.
Good understanding of ETL, data integration, and API concepts.
Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations.
Strong SQL skills for data validation and troubleshooting.
Experience with incident management and ticketing tools such as ServiceNow or Jira.
Good understanding of integration monitoring and error handling.
Strong analytical and problem-solving skills.
Prior experience leading and managing a technical team.

Desired Qualifications

Hands-on expertise in Fivetran for data ingestion and integration.
Strong experience with Snowflake.
Expertise in ETL/ELT, data integration, and pipeline development.
Strong knowledge of SQL and relational databases such as Oracle, SQL Server, and PostgreSQL.
Knowledge of data warehousing and dimensional modeling.
Experience with REST APIs, JSON, XML, and web services.
Experience with AWS, Azure, or GCP.
Strong debugging, troubleshooting, and performance optimization skills.
Experience with ERP, CRM, WMS, or Supply Chain applications.
Exposure to cloud platforms such as AWS or Azure.
Knowledge of API Management and middleware platforms.
Experience with scheduling, automation, and batch processing.
Familiarity with warehouse and logistics business processes.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

SnapLogicFivetranSnowflakeETLELTSQLOracleSQL ServerPostgreSQLdata warehousingdimensional modelingREST APIsJSONXMLweb servicesAWSAzureGCPdebuggingtroubleshootingperformance optimizationServiceNowJiraAPI Management

#Support Lead#SnapLogic#Fivetran#Snowflake#ETL/ELT#Data Integration#SQL#Databases#Data Warehousing#REST APIs#JSON#XML#AWS#Azure#GCP#Debugging#Troubleshooting#Performance Optimization#Team Lead#Production Support#Monitoring#Incident Management#Root Cause Analysis#ServiceNow#Jira

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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