Support Engineer III, SIG, Security Integrations Group (SIG)

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

In short

Amazon is seeking a highly motivated Support Engineer III for the Security Integrations Group (SIG) in Bengaluru, Karnataka. This role involves providing application support, troubleshooting, and customer issue resolution for physical security infrastructures, requiring 2+ years of technical support or software development experience. The position operates in a 24/7 environment, necessitating shift work and on-call rotation, with a focus on problem-solving and customer obsession.

Responsibilities

Day-to-day support operations of complex distributed physical security infrastructures
Responding to telephone, ticket, and e-mail requests efficiently
Performing programming and technical project/administrative activities on security systems
Following procedures for escalating issues to appropriate teams
Reviewing and recommending logical and technical designs
Documenting knowledge in Wiki articles
Participating in an on-call rotation

Requirements

2+ years of software development or 2+ years of technical support experience
Experience scripting in modern programming languages
Experience troubleshooting and debugging technical systems

Desired Qualifications

Knowledge of web services, distributed systems, and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services, XML, JSON

Benefits

Opportunity to work in a fast-paced environment
Make a tangible impact at an innovative company
Inclusive culture that empowers employees
Work shifts that include holidays and weekends
Participate in an on-call rotation

Skills

Software DevelopmentTechnical SupportScriptingTroubleshootingDebuggingWeb ServicesDistributed SystemsWeb Application DevelopmentRAIDRESTXMLJSON

#Amazon#Security#Support#Engineering#Integrations

About Amazon

Earth's most customer-centric company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

See all open jobs at Amazon Read more about Amazon Website