Support Engineer
Technology, Data & Digital · IT Infrastructure & Security · QA & Testing
Smart Summary
AI-generated overview of this position
HCLTech is seeking a Support Engineer in Lucknow, India, to resolve client-raised tickets according to defined standards for time, cost, and quality, aiming for increased customer satisfaction. Key responsibilities include troubleshooting, documenting processes, and interfacing with customers for ticket clarification and resolution.
Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
3. To interface with customers for ticket clarification/resolution
4. To update self on latest technologies and related areas
Skill Requirements
null
Other Requirements
null
#support-engineer#technical-support#customer-satisfaction#troubleshooting#documentation#on-site
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Lucknow, India
Applicants
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