Supply Chain Analyst (Back Office Customer Service Representative)

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Customer Success

In short

Tetra Pak seeks a Back Office Customer Service Representative (Supply Chain Analyst) in Monte Mor, São Paulo, Brazil to ensure best-in-class customer experience through operational and quality excellence in the supply chain. The role focuses on timely order fulfilment, translating customer needs into actions, and identifying opportunities for process improvement and automation.

Responsibilities

Secure reliable and efficient supply chain for Packaging Material (PM) and Additional Material (AM) order fulfilment.
Manage design master data, and ensure effective order and delivery management, and invoicing workflows.
Respond to operational requests for documentation (delivery notes, proforma invoices, Certificates of Analysis).
Prioritize and manage back-office activities logged in Salesforce, providing timely customer responses.
Contribute to increased operational productivity through proactive problem solving and continuous improvement.
Participate in Continuous Improvement teams to identify productivity opportunities.
Support KPI loss deployment to strengthen performance visibility.
Build strong collaboration with internal partners (Front Office Supply Chain, Planning, Logistics).
Escalate to Front Office Supply Chain when clarification or direct customer contact is required.
Drive continuous improvement of back-office activities using data analytics.
Participate in customer improvement initiatives.
Liaise with factories and Integrated Supply Chain teams to represent the voice of the customer.

Requirements

Experience in supply chain, customer service, order fulfilment, or a similar environment.
Strong coordination and organizational skills, with the ability to manage multiple requests, balance priorities, and maintain accuracy.
Confidence working with digital systems such as ERP, order management platforms, or CRM tools.
Ability to understand processes end-to-end and spot opportunities to simplify, standardize, or automate daily tasks.
Effective communication skills, allowing collaboration across different and remote teams.
Effective communication in English with cross-border teams.
A proactive, problem-solving mindset with curiosity to challenge existing ways of working.
An inclusive, open, and collaborative approach.

Desired Qualifications

Experience with Salesforce is an advantage but not required.
Candidates at the beginning of their career journey are encouraged to apply.

Benefits

A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
A culture that pioneers a spirit of innovation where industry experts drive visible results.
An equal opportunity employment experience that values diversity and inclusion.
Market competitive compensation and benefits with flexible working arrangements.

Skills

SalesforceERP

#Supply Chain#Customer Service#Back Office#Order Fulfilment#Process Improvement#Data Analytics

About Tetra Pak

We’re here to make food safe and available. It’s why we provide advanced food production systems, from product creation and recipe testing to processing, filling, packaging, logistics, services and beyond. We support almost every food and beverage category with tailored solutions for category-specific needs. In collaboration with our customers and suppliers, driven by more than 24,000 dedicated employees worldwide, we protect food sustainably every day for hundreds of millions of people in more than 160 countries. Because we’re here to fulfil a purpose: We commit to making food safe and…

See all open jobs at Tetra Pak Read more about Tetra Pak Website