Strategist, Service and Infrastructure Transformation

Logistics, Sales & Operations · Business Analysis

In short

As a Strategist, you will lead end-to-end design and execution of service and case management infrastructure transformations for People Operations (POps). You will partner with business strategy, AI, platform, and technical teams to create scalable operational models and drive adoption. The role requires driving high-impact initiatives, bridging business strategy with technical solutions, and analyzing metrics for data-backed decision-making.

Responsibilities

Lead high-impact, complex transformation initiatives from concept to deployment.
Define strategies to address complex operational challenges.
Direct cross-functional teams without direct authority.
Establish key performance metrics and post-launch governance to track long-term ROI.
Author business cases and Business Requirement Documents (BRDs) to translate operational workflows into technical specifications.
Drive GTM and holistic partner solutions, establishing feedback systems between partner organizations and STACK.
Analyze POps service metrics and user feedback to identify system bottlenecks and measure transformation ROI.

Requirements

Bachelor’s degree or equivalent practical experience.
8 years of experience in consulting, strategy and operations, or service delivery roles.
Experience leading change initiatives and managing executive stakeholders.
Technical proficiency in core HR systems (e.g., Salesforce, Workday).
Demonstrated ability to partner with and develop communications for executive leaders.
Ability to navigate ambiguity and organizational layers effectively.
Ability to analyze complex business processes, identify pain points, and identify high-impact opportunities.

Desired Qualifications

Experience in AI Operations/post launch solution maintenance and governance.
Experience in successfully launching and landing AI transformation initiatives.

Benefits

Opportunity to share preferred working location from Hyderabad, Bengaluru, or Gurugram.
Google is proud to be an equal opportunity and affirmative action employer.
Build a workforce that is representative of the users we serve, creating a culture of belonging.
Provide an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

#strategy#service#infrastructure#transformation#operations#people operations#HR

About Google

Innovative Full-Stack Developer | Building Scalable Solutions with Node.js & React

At Google, our mission is to organize the world's information and make it universally accessible and useful. From Search to AI, we develop products and services that improve the lives of billions, empowering individuals and businesses globally. We're driven by a passion for innovation, a commitment to solving complex problems, and a belief in the transformative power of technology. Since our founding in 1998, we've remained dedicated to creating a more helpful and connected world.

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Company

Google

Job Posted

3 weeks ago

Employment Type

Full Time

Work mode

On Site

Experience Level

Mid-Senior

Locations

Hyderabad, India

Bengaluru, India

Gurugram, India

Qualification

Bachelor

Applicants

Be an early applicant

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