Store Assistant

Retail & Consumer Services · Customer Service · Customer Support

In short

IKEA Oxford Street is seeking a Store Assistant for their Customer and Fulfilment team. This role involves assisting customers throughout their shopping journey, picking orders, replenishing stock, and maintaining store tidiness, with a starting date of December 4th, 2026, and an hourly rate of £14.80. The position is part-time (30 hours/week) and permanent.

Responsibilities

Assist customers throughout their shopping journey.
Support fulfilment by picking orders, replenishing stock, and keeping shelves full, tidy, and ready for shoppers.
Work within the Customer and Fulfilment team, potentially supporting other store areas as needed.
Pick, pack, and prepare customer orders accurately and efficiently.
Carry out physically active tasks, including lifting and moving products safely.
Provide an inspirational shopping experience by supporting customers to find solutions.
Create positive customer experiences through clear and courteous communication.
Ensure areas of responsibility are clean, fully stocked, priced, well-presented, and easy to shop.

Requirements

Previous experience in warehousing, replenishment, or customer service is an advantage, but not essential.
Comfortable working at pace while maintaining accuracy and attention to detail.
Positive approach and enjoyment of working on different tasks.
Enthusiastic about being part of the team and able to work without supervision.
Computer literate and able to work with technology.
Ability to prioritize and organize own work efficiently.
Customer-first mindset.
Enjoy the versatility of working in different areas each day.
Willingness to support night shift working during peak operating times.
Requirement to attend interviews and pass mandatory background checks, including a medical questionnaire.

Benefits

Competitive hourly rate of £14.80 per hour.
15% IKEA discount & discount portal.
Life Assurance of 4 times your pay.
Enhanced statutory pension contributions.
Interest-free loans.
iBenefits – Rewards & discount portal.
Free healthy meal option, salad bar, fruit and hot/cold drinks.
Flexibility to match your life and our business needs can be discussed.

Skills

Customer ServiceWarehousingReplenishmentComputer Literacy

#Sales & Commercial

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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