Staff Education Services Operations Specialist

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

In short

As a Staff Education Services Operations Specialist in Escazú, Costa Rica, you will drive the commercial growth, profitability, and market expansion of Education Services. This hybrid role involves owning the regional training and certification strategy, achieving revenue and margin targets, and partnering with internal and external stakeholders.

Responsibilities

Own and deliver regional Education Services revenue, bookings, margin, utilization, and growth targets.
Develop and execute a multi-year regional business growth strategy aligned with business objectives.
Drive pipeline generation and conversion activities to achieve key performance indicators.
Identify new market opportunities, customer segments, and expansion strategies to increase training and certification adoption.
Lead forecast planning, business reviews, and performance reporting for regional leadership.
Proactively identify risks to business objectives and implement corrective actions.
Build strong relationships with Sales Leaders, Account Managers, Customer Success teams, and Business Unit leaders.
Partner with sales teams on strategic opportunities and account planning activities to drive training and expansion revenue.
Support sales teams in positioning Education Services as a key component of customer success and digital transformation initiatives.
Participate in customer briefings, commercial discussions, and strategic account reviews.
Own the regional distributor strategy for Education Services.
Develop and grow distributor and channel partner relationships to increase market coverage and revenue generation.
Establish performance metrics and business plans with distributors and channel partners while monitoring results.
Identify, onboard, and develop Authorized Training Partners (ATPs) across the region.
Monitor ATP performance against revenue, quality, utilization, and customer satisfaction objectives.
Lead ATP contract negotiations, renewals, compliance activities, and performance reviews.
Build and maintain relationships with key customer stakeholders.
Lead commercial discussions and training agreement negotiations while maintaining positive business relationships.
Act as an escalation point for significant customer concerns and support timely resolution.
Collaborate across functions to support regional business objectives and provide market and customer insights.

Requirements

3+ years of experience in business development, channel management, sales, account management, or training services.
Proven track record of achieving revenue and growth targets.
Experience managing distributors, channel partners, or indirect sales networks.
Experience presenting to senior decision-makers and customer leadership teams.
Demonstrated success negotiating commercial agreements and resolving business challenges.
Experience developing business plans, forecasting, and managing key performance indicators.
Strong financial acumen with the ability to analyze business performance and identify growth opportunities.
Professional verbal and written communication skills in English and Spanish.

Desired Qualifications

Experience in Education Services, training programs, certification services, or workforce development solutions.
Experience working within industrial, technology, automation, or related industries.

Benefits

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition programs
Flexible time off plans
Vacation and holiday leave

Skills

Business DevelopmentChannel ManagementSalesAccount ManagementTraining ServicesSpanishEnglish

#Sales Operations#Education Services#Business Development#Channel Management#Revenue Growth#Market Expansion#Training#Certification

About Emerson

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