Sr Technical Solution Manager
Logistics, Sales & Operations · Project Management · Business Analysis
In short
Microsoft is seeking a Sr Technical Solution Manager to implement AI-driven Business Continuity/Dial Tone solutions for their customer support ecosystem. This role involves defining BCDR scenarios, developing playbooks, and conducting outage drills to ensure critical infrastructure availability. The position requires cross-team collaboration and partnership with engineering teams to deliver technical solutions aligned with business, security, and compliance objectives.
Responsibilities
- Build cross-team coordination and community across business and engineering teams to solve complex business-process and technology-integration challenges and deliver technical solutions.
- Develop vision, strategy, and roadmap for complex, high-impact solution areas aligned with business, security, and compliance objectives, incorporating emerging-technology research and proof-of-concept evaluations.
- Garner stakeholder support and buy-in for the solution vision and strategy; clarify requirements, communicate priorities, and translate complex problem statements into business requirements for engineering teams.
- Partner with engineering teams to design roadmaps and develop technical solutions that meet business, technical, and compliance needs.
- Track and communicate project schedules end-to-end; hold stakeholders accountable, manage risks, and allocate resources effectively.
- Define success criteria and performance metrics; use KPIs and OKRs, success metrics, and Voice of Customer feedback to consolidate status updates and evaluate and resolve solution performance issues.
- Drive adoption and continuous improvement; conduct user acceptance testing and focus groups, enable and train stakeholders/partners on changes, and mature solutions post-launch by addressing feedback.
Requirements
- Master's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field AND 4+ years experience in project management, operations, or engineering OR Bachelor's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field AND 6+ years experience in project management, operations, or engineering OR equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Microsoft Cloud Background Check required upon hire/transfer and every two years thereafter.
Desired Qualifications
- Experience working in high volume contact center operations.
- Experience working in the Business Continuity / Disaster Recovering arena.
- Experience deploying and maintaining package software solutions.
Benefits
- The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year.
- The base pay range for this role in the San Francisco Bay area and New York City metropolitan area is USD $148,400 - $222,600 per year.
- Certain roles may be eligible for benefits and other compensation.
#Business Operations#Technical Solution Management#AI#Business Continuity#Disaster Recovery
About Microsoft
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Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
1 day ago
Employment Type
Full Time
Work mode
Hybrid
Salary
US$116,900–203,600 · Negotiable
Experience Level
Senior
Locations
United States
Qualification
Master, Bachelor
Applicants
Be an early applicant
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