Sr Technical Lead (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Site Reliability Engineering

In short

HCLTech is looking for an experienced Prometheus Lead (L3) to oversee the architecture, administration, governance, and optimization of their enterprise Prometheus monitoring platform. This role involves designing metrics collection frameworks, monitoring strategies, and alerting mechanisms across various environments and requires strong expertise in Prometheus architecture, exporters, and performance optimization.

Responsibilities

Lead the administration, governance, and lifecycle management of the Prometheus monitoring platform.
Design and maintain enterprise-wide monitoring solutions using Prometheus.
Define monitoring standards, metric collection policies, alerting strategies, and best practices.
Implement scalable monitoring architectures across infrastructure, applications, cloud, databases, and container platforms.
Configure and manage service discovery mechanisms and exporters.
Develop monitoring frameworks to provide visibility into system health, performance, availability, and capacity.
Establish monitoring baselines, thresholds, and alerting standards.
Collaborate with infrastructure, cloud, application, and SRE teams to onboard new services into monitoring.
Drive platform optimization, scalability improvements, and monitoring standardization.
Provide technical leadership and mentorship to monitoring engineers and platform administrators.
Create technical documentation, operational procedures, and knowledge articles.

Requirements

Strong hands-on experience with Prometheus administration and monitoring architecture.
Deep understanding of metrics collection, monitoring frameworks, and alerting concepts.
Experience with PromQL query development and optimization.
Strong knowledge of Prometheus federation and scalability concepts.
Experience configuring exporters and monitoring integrations.
Knowledge of Linux administration and troubleshooting.
Understanding of infrastructure monitoring, application monitoring, and cloud monitoring.
Experience with containerized environments and Kubernetes monitoring.
Scripting knowledge in Python, Bash, PowerShell, YAML.
Excellent troubleshooting, analytical, and problem-solving skills.
Strong communication and stakeholder management capabilities.
Experience leading technical teams and enterprise monitoring initiatives.

Desired Qualifications

Experience with Kubernetes and OpenShift environments.
Knowledge of Grafana dashboard integration.
Exposure to cloud monitoring technologies (Azure, AWS, GCP).
Experience with ServiceNow integration and ITSM processes.
Knowledge of SRE and observability practices.
Exposure to OpenTelemetry and modern monitoring architectures.
Experience supporting large-scale enterprise monitoring environments.
Understanding of capacity planning and performance engineering.

Benefits

Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

PrometheusPromQLPythonBashPowerShellYAMLKubernetesOpenShiftGrafanaAzureAWSGCPServiceNowOpenTelemetryLinux

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About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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