Sr Technical Lead (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity · DevOps · Network Administration
In short
Seeking a Sr Technical Lead (Netskope Administrator/Engineer) with 4-8 years of experience in network/security operations to manage the enterprise Netskope service. This role involves platform administration, policy management, client monitoring, incident resolution, and continuous service improvement within a 24x7 support model.
Responsibilities
- Administer the Netskope tenant, roles, and access controls.
- Configure and maintain Secure Web Gateway, real-time protection, and SSL inspection policies.
- Configure and support Netskope Private Access, including publishers and steering configurations.
- Monitor Netskope Client health, version compliance, and steering behavior.
- Troubleshoot installation, upgrade, and connectivity issues on managed endpoints.
- Own L2/L3 investigation and resolution of incidents related to blocked URLs, application access, and client connectivity.
- Participate in 24x7 shift coverage, on-call duties, and major incident bridges.
- Plan, assess, test, and implement tenant, policy, and client changes.
- Maintain SOPs, runbooks, and operational documentation.
- Produce service reports on incidents, performance, and improvement actions.
- Identify automation opportunities for operational tasks.
Requirements
- Hands-on administration of Netskope Security Cloud, including Next Gen Secure Web Gateway and Netskope Private Access.
- Practical knowledge of Netskope Client, traffic steering, publisher architecture, and policy troubleshooting.
- Experience with web filtering, URL categorization, threat protection, and SSL/TLS inspection.
- Strong understanding of TCP/IP, DNS, HTTP/HTTPS, TLS, routing, NAT, proxies, firewalls, IPSec, and VPN technologies.
- Working knowledge of Windows endpoint troubleshooting, services, logs, PowerShell, and enterprise endpoint deployment tools (e.g., Microsoft Intune).
- Ability to diagnose developer-tool and application trust issues behind SSL inspection.
- Experience with ITSM processes (incident, problem, change management); ServiceNow experience preferred.
- Understanding of Zero Trust, SSE/SASE principles, least privilege, and segmentation.
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, Engineering, or equivalent practical experience.
- 4-8 years of experience in network security, secure access, proxy, VPN, or cybersecurity operations.
- At least 2 years of direct Netskope experience or comparable SSE/SASE platform experience.
- Demonstrated experience supporting enterprise-scale, globally distributed users and applications.
- Experience working in a 24x7 managed-services or operations model.
Desired Qualifications
- Basic scripting or API skills using PowerShell, Python or REST APIs for operational automation and reporting are desirable.
- Netskope Certified Cloud Security Administrator (NCCSA) or current equivalent administrator certification.
- Netskope Certified Cloud Security Integrator (NCCSI) or current equivalent integration certification.
- ITIL Foundation certification.
- Relevant network or security certifications such as CCNA, Security+, CISSP or vendor-specific SSE/SASE certifications.
Benefits
- Opportunity to work with a global technology company.
- Chance to help clients stay on top by putting people first.
- Be part of a company with a broad portfolio of technology services and products.
Skills
NetskopeSSESASECybersecurityNetwork SecurityProxyVPNTCP/IPDNSHTTPHTTPSTLSRoutingNATFirewallsIPSecPowerShellPythonREST APIsITILCISSPCCNASecurity+Microsoft Intune
#Netskope#SASE#SSE#Cybersecurity#Network Operations#Security Operations#24x7 Support#Rotational Shifts
About HCLTech
Supercharging progress through technology and innovation
HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…
Company
HCLTechJob Posted
20 hours ago
Employment Type
Full Time
Work mode
Hybrid
Experience Level
Senior
Locations
Noida, India
Chennai, India
Qualification
Bachelor
Applicants
Be an early applicant
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