The Job

Sr Subject Matter Expert (Support&Ops)

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

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In short

HCLTech is seeking a Sr Subject Matter Expert (Support&Ops) to provide L2 technical support for Retalix and NCR Aloha POS systems, as well as Verifone payment terminals. Responsibilities include troubleshooting incidents, system administration, and ensuring high availability of retail and payment operations across multiple locations in India.

Responsibilities

  • Provide L2 support for Retalix POS, Back Office Systems (BOS), and retail applications.
  • Troubleshoot and resolve incidents related to sales transactions, promotions, pricing, inventory, and store operations.
  • Support cashier workstations, POS terminals, store controllers, and peripheral devices.
  • Support fuel management operations, pump communications, and price updates.
  • Manage product configurations, promotions, discounts, and price book updates.
  • Perform root cause analysis for recurring incidents and coordinate with various teams for issue resolution.
  • Configure and maintain Retalix store systems and user access, perform application health checks and proactive monitoring.
  • Support software deployments, upgrades, patches, and configuration changes.
  • Provide Level 2 support for NCR Aloha POS software, terminals, and restaurant technology platforms.
  • Troubleshoot order processing, pricing, promotions, discounts, and transaction failures.
  • Support BOH (Back of House), KDS (Kitchen Display Systems), kiosks, payment devices, and peripheral equipment.
  • Diagnose interface issues between Aloha POS and payment processors and monitor restaurant systems for availability and performance.
  • Provide Level 2 support for Verifone payment terminals, pin pads, cradles, power packs, and connected peripherals.
  • Troubleshoot payment transaction failures, terminal connectivity issues, settlement problems, and device configuration errors.
  • Support payment terminal software upgrades, regulatory updates, and certification activities.
  • Manage break-fix activities and coordinate hardware replacements.
  • Support card payment processing, loyalty integrations, gift cards, and payment gateway interactions.
  • Validate interfaces between payment terminals, POS systems, and payment platforms.

Requirements

  • Retalix POS Suite
  • Retalix Back Office System (BOS)
  • Retail Store Controller Applications
  • Inventory & Fuel Management Systems
  • POS Terminals
  • Payment Systems (Verifone, Ingenico, etc.)
  • Barcode Scanners
  • Receipt Printers
  • Fuel Pump Integration Systems
  • Store Networks and Controllers
  • NCR Aloha POS Administration and Support
  • Restaurant Technology Platforms
  • POS Hardware & Peripheral Devices
  • Kitchen Display Systems (KDS)
  • Payment Processing Integration
  • Verifone Payment Terminals
  • Electronic Payment Processing
  • Card Acquiring & Settlement Processes
  • PCI DSS Compliance
  • Payment Gateways & Loyalty Integrations
  • POS and Retail Technology Ecosystems
  • Network Troubleshooting

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#POS#L2 Support#Retail#Payment Systems#Troubleshooting
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Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Bengaluru, India

Noida, India

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