The Job

Sr Subject Matter Expert (Support&Ops)

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Cloud Engineering

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In short

As a Sr Subject Matter Expert (Support & Ops) in Chennai, India, you will be responsible for the on-time resolution of escalations and incidents, ensuring quality compliance, and maintaining customer satisfaction. This role involves value-added activities like mentoring, SOP preparation, knowledge sharing, and acting as a liaison to business stakeholders.

Responsibilities

  • Ensure on-time resolution and quality compliance of escalated tickets/incidents as per SLA.
  • Perform value-added activities including mentoring, preparing SOPs, maintaining documentation, and knowledge sharing.
  • Act as a liaison to the business segment, facilitating effective communication and presentations to key stakeholders.
  • Validate Change Order Implementation Plan & Human Error Compliance.
  • Participate in capacity planning and identify business opportunities.
  • Ensure positive customer feedback and satisfaction through active participation in customer meetings.
  • Validate analyses (e.g., Root Cause Analysis, Trend Analysis) and reports for presentation to stakeholders.

Requirements

  • Citrix Cloud
  • Load balancer

Benefits

  • Supercharge your potential at HCLTech.
  • Find your career and spark.
  • A place that puts its people first.
  • Work with a global technology company with a presence in 60 countries.
  • Opportunity to work with clients across major verticals including Financial Services, Manufacturing, Life Sciences, Healthcare, Technology, Services, Telecom, Media, Retail, CPG, and Public Services.
#Support#Operations#Subject Matter Expert#Citrix Cloud#Load balancer
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Company

HCLTech

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Chennai, India

Applicants

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