The Job

Sr Subject Matter Expert (Support&Ops)

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

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In short

HCLTech is seeking a Sr Subject Matter Expert (Support&Ops) for L2 support of Retalix POS, NCR Aloha POS, and Verifone payment systems in Bengaluru and Noida. This role involves troubleshooting retail operations, payment processing, and ensuring system availability.

Responsibilities

  • Provide L2 support for Retalix POS, Back Office Systems (BOS), and retail applications.
  • Troubleshoot incidents related to sales transactions, promotions, pricing, inventory, and store operations.
  • Support cashier workstations, POS terminals, store controllers, and peripheral devices.
  • Investigate transaction failures, system performance issues, and data synchronization problems.
  • Support fuel management operations, pump communications, and price updates.
  • Manage product configurations, promotions, discounts, and price book updates.
  • Perform root cause analysis for recurring incidents.
  • Configure and maintain Retalix store systems and user access.
  • Create and maintain SOPs, Knowledge Articles, and troubleshooting guides.
  • Support automation and process improvement initiatives.
  • Support NCR Aloha POS software, terminals, and restaurant technology platforms.
  • Troubleshoot order processing, pricing, promotions, discounts, and transaction failures.
  • Support End-of-Day (EOD) processing and sales reporting issues.
  • Support BOH (Back of House), KDS (Kitchen Display Systems), kiosks, payment devices, and peripheral equipment.
  • Diagnose interface issues between Aloha POS and payment processors.
  • Provide Level 2 support for Verifone payment terminals, pin pads, cradles, power packs, and connected peripherals.
  • Troubleshoot payment transaction failures, terminal connectivity issues, settlement problems, and device configuration errors.
  • Support payment terminal software upgrades, regulatory updates, and certification activities.
  • Support card payment processing, loyalty integrations, gift cards, and payment gateway interactions.
  • Investigate authorization failures, settlement discrepancies, and payment variances.
  • Validate interfaces between payment terminals, POS systems, and payment platforms.

Requirements

  • Retalix POS Suite
  • Retalix Back Office System (BOS)
  • Retail Store Controller Applications
  • Inventory & Fuel Management Systems
  • POS Terminals
  • Payment Systems (Verifone, Ingenico, etc.)
  • Barcode Scanners
  • Receipt Printers
  • Fuel Pump Integration Systems
  • Store Networks and Controllers
  • NCR Aloha POS Administration and Support
  • Restaurant Technology Platforms
  • POS Hardware & Peripheral Devices
  • Kitchen Display Systems (KDS)
  • Payment Processing Integration
  • Verifone Payment Terminals
  • Electronic Payment Processing
  • Card Acquiring & Settlement Processes
  • PCI DSS Compliance
  • Payment Gateways & Loyalty Integrations
  • POS and Retail Technology Ecosystems
  • Network Troubleshooting

Benefits

  • Supercharge your potential
  • Find your career
  • Find your spark
  • A place that knows that helping its customers stay on top starts by putting its people first
  • Global technology company with over 223,000 people across 60 countries
  • Delivering industry-leading capabilities centered around digital, engineering, cloud and AI
  • Broad portfolio of technology services and products
  • Work with clients across all major verticals
  • Consolidated revenues of $14.8 billion
#Retail#POS#Support#L2 Support#Payment Systems#Troubleshooting#NCR Aloha#Verifone
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Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Bengaluru, India

Noida, India

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