Sr Engineer (Tools & Automation)

Job Summary

Job Description – Level-1 Monitoring Team (DC Ops / ICC/Batch Job)   PURPOSE OF THE JOB AND ACCOUNTABILITY 24x7 Event/Alert/Incident Monitoring support for in-scope infra, Network and  App Management Capture Alerts or Situation, then raise incident tickets.  Perform SOP based support and escalate to respective Technology Teams. Provide environmental support and handle escalations. Perform end to end Incident Management for event-based incidents. Monitor Batch Job Alerts and Handle Job Requests. Provide phone support 24x7x365. Initiates, coordinates and collaborate with Technology Team, Service Desk and Vendor management. Reduces the workload of the technology tracks by performing Instruction based (SOP) Level 1.5 troubleshooting and try to resolve Incident tickets at this level.  Initiate Critical Bridges and work closely with CIM/MIM Dedicated Team. RESPONSIBILITIES Work in rotational shifts to provide 24/7 monitoring support for IT infrastructure. Monitor in-scope infra, Network and  App Management with various monitoring tools for example (Moogsoft, Splunk, ITOM, Big Panda, SolarWinds, SCOM, Dynatrace, AppDynamics, Net cool, Tivoli, HP NNMI or any other Network Monitoring Tool, HP OVO, Control M, Autosys and ITSM Tools like Service Now, Cherwell, Remedy, HPSC etc.) Analyze, acknowledge & record each & every Alert / Event / Situation in the monitoring tools & Create incidents as per their impact (Severity). Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact on the business. Strict adherence to the specified response & resolution timelines mentioned in SLA. (Resolution includes where level 1.5 troubleshooting is in Teams scope. Act as a trigger for the critical incident management process by involving the technical & Critical incident management team. Coordinate with all the technical teams to assist in providing accurate & timely updates to the Technical Team and customer counterpart till issue resolution. Understanding of batch job monitoring and ability to perform L1-level activi

Key Responsibilities

Job Description – Level-1 Monitoring Team (DC Ops / ICC/Batch Job)   PURPOSE OF THE JOB AND ACCOUNTABILITY 24x7 Event/Alert/Incident Monitoring support for in-scope infra, Network and  App Management Capture Alerts or Situation, then raise incident tickets.  Perform SOP based support and escalate to respective Technology Teams. Provide environmental support and handle escalations. Perform end to end Incident Management for event-based incidents. Monitor Batch Job Alerts and Handle Job Requests. Provide phone support 24x7x365. Initiates, coordinates and collaborate with Technology Team, Service Desk and Vendor management. Reduces the workload of the technology tracks by performing Instruction based (SOP) Level 1.5 troubleshooting and try to resolve Incident tickets at this level.  Initiate Critical Bridges and work closely with CIM/MIM Dedicated Team. RESPONSIBILITIES Work in rotational shifts to provide 24/7 monitoring support for IT infrastructure. Monitor in-scope infra, Network and  App Management with various monitoring tools for example (Moogsoft, Splunk, ITOM, Big Panda, SolarWinds, SCOM, Dynatrace, AppDynamics, Net cool, Tivoli, HP NNMI or any other Network Monitoring Tool, HP OVO, Control M, Autosys and ITSM Tools like Service Now, Cherwell, Remedy, HPSC etc.) Analyze, acknowledge & record each & every Alert / Event / Situation in the monitoring tools & Create incidents as per their impact (Severity). Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact on the business. Strict adherence to the specified response & resolution timelines mentioned in SLA. (Resolution includes where level 1.5 troubleshooting is in Teams scope. Act as a trigger for the critical incident management process by involving the technical & Critical incident management team. Coordinate with all the technical teams to assist in providing accurate & timely updates to the Technical Team and customer counterpart till issue resolution. Understanding of batch job monitoring and ability to perform L1-level activi

Skill Requirements

Job Description – Level-1 Monitoring Team (DC Ops / ICC/Batch Job)   PURPOSE OF THE JOB AND ACCOUNTABILITY 24x7 Event/Alert/Incident Monitoring support for in-scope infra, Network and  App Management Capture Alerts or Situation, then raise incident tickets.  Perform SOP based support and escalate to respective Technology Teams. Provide environmental support and handle escalations. Perform end to end Incident Management for event-based incidents. Monitor Batch Job Alerts and Handle Job Requests. Provide phone support 24x7x365. Initiates, coordinates and collaborate with Technology Team, Service Desk and Vendor management. Reduces the workload of the technology tracks by performing Instruction based (SOP) Level 1.5 troubleshooting and try to resolve Incident tickets at this level.  Initiate Critical Bridges and work closely with CIM/MIM Dedicated Team. RESPONSIBILITIES Work in rotational shifts to provide 24/7 monitoring support for IT infrastructure. Monitor in-scope infra, Network and  App Management with various monitoring tools for example (Moogsoft, Splunk, ITOM, Big Panda, SolarWinds, SCOM, Dynatrace, AppDynamics, Net cool, Tivoli, HP NNMI or any other Network Monitoring Tool, HP OVO, Control M, Autosys and ITSM Tools like Service Now, Cherwell, Remedy, HPSC etc.) Analyze, acknowledge & record each & every Alert / Event / Situation in the monitoring tools & Create incidents as per their impact (Severity). Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact on the business. Strict adherence to the specified response & resolution timelines mentioned in SLA. (Resolution includes where level 1.5 troubleshooting is in Teams scope. Act as a trigger for the critical incident management process by involving the technical & Critical incident management team. Coordinate with all the technical teams to assist in providing accurate & timely updates to the Technical Team and customer counterpart till issue resolution. Understanding of batch job monitoring and ability to perform L1-level activi

Other Requirements

Job Description – Level-1

Monitoring Team (DC Ops / ICC/Batch Job)  

PURPOSE OF THE JOB AND ACCOUNTABILITY 24x7 Event/Alert/Incident Monitoring support for in-scope infra, Network and  App Management Capture Alerts or Situation, then raise incident tickets.  Perform SOP based support and escalate to respective Technology Teams. Provide environmental support and handle escalations. Perform end to end Incident Management for event-based incidents. Monitor Batch Job Alerts and Handle Job Requests. Provide phone support 24x7x365. Initiates, coordinates and collaborate with Technology Team, Service Desk and Vendor management. Reduces the workload of the technology tracks by performing Instruction based (SOP) Level 1.5 troubleshooting and try to resolve Incident tickets at this level.  Initiate Critical Bridges and work closely with CIM/MIM Dedicated Team. RESPONSIBILITIES Work in rotational shifts to provide 24/7 monitoring support for IT infrastructure. Monitor in-scope infra, Network and  App Management with various monitoring tools for example (Moogsoft, Splunk, ITOM, Big Panda, SolarWinds, SCOM, Dynatrace, AppDynamics, Net cool, Tivoli, HP NNMI or any other Network Monitoring Tool, HP OVO, Control M, Autosys and ITSM Tools like Service Now, Cherwell, Remedy, HPSC etc.) Analyze, acknowledge & record each & every Alert / Event / Situation in the monitoring tools & Create incidents as per their impact (Severity). Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact on the business. Strict adherence to the specified response & resolution timelines mentioned in SLA. (Resolution includes where level 1.5 troubleshooting is in Teams scope. Act as a trigger for the critical incident management process by involving the technical & Critical incident management team. Coordinate with all the technical teams to assist in providing accurate & timely updates to the Technical Team and customer counterpart till issue resolution. Understanding of batch job monitoring and ability to perform L1-level activi