Sr. Cluster Manager, Quick Commerce, Project Tez

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management

In short

The Sr. Cluster Manager for Quick Commerce (Project Tez) is responsible for the complete operations of dark stores, including network creation, customer experience, cost efficiencies, and team leadership. This role requires driving performance, implementing best practices, and developing talent within a large team.

Responsibilities

Ensure a safe work environment
Lead and supervise a team of TLs as direct reportees supported by PAs in Operations
Responsible for the overall Quality, Productivity and dark store performance
Appraise performance; resolve problems; and address staffing needs
Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives
Ensuring Building health and inventory metrics with best in class quality metrics
Collaborate with stakeholders. Taking up cross functionally the adoption of best practices
Proactively identify and lead process improvement initiatives
Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required
Carry out resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams
Ensure best practices in people management and accountable for compliance, Connections and scorecards
Manage People and team development
Create leaders and talent pipeline
Good stakeholder management and project management skills
Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Requirements

2+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Desired Qualifications

2+ years of performance metrics, process improvement or lean techniques experience

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Skills

Performance ManagementProject ManagementStakeholder ManagementProcess ImprovementLean Techniques

#quick commerce#operations management#people management#supply chain

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