Sr Analyst

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Cloud Engineering · Data Engineering

In short

The Sr Analyst will perform 24x7 operational monitoring of backup jobs, schedules, and alerts across enterprise infrastructure, including Azure, GCP, and on-premises systems. Responsibilities include identifying, triaging, and remediating backup failures, handling data restoration requests, managing media lifecycle, and generating routine reports.

Responsibilities

Perform 24x7 routine monitoring of backup jobs, schedules, and alerts across enterprise infrastructure (277 TB Backup / 1641 TB Storage on Azure, 2478 GB Backup on GCP, and On-Premises systems).
Identify, triage, and execute standard initial remediation for failed backup jobs.
Handle standard day-to-day file, VM, and database data restoration requests.
Coordinate media lifecycle management, retention policies, and offsite vaulting tasks.
Manage incoming backup alerts, create and update service requests/incidents, and escalate unresolved issues within SLA guidelines.
Generate daily, weekly, and monthly backup success/failure reports and capacity utilization metrics.

Requirements

Basic operational knowledge of enterprise backup solutions (e.g., Commvault, Azure Backup, or GCP Backup).
Hands-on familiarity with basic Windows Server and Linux OS administration commands.
Fundamental understanding of storage concepts (SAN, NAS, Object Storage, Snapshots, Retention Policies).
Basic understanding of virtualized environments (VMware ESXi, Azure/GCP VM).
Basic understanding of ITIL framework (Incident Management, Ticketing, SLAs).
Willingness to work in 24x7 rotational shifts, including night shifts and weekends.
2+ years of experience.
Commvault Certified Associate / Professional (Good to have), AZ-900, SC-900 certifications.

Desired Qualifications

Configuration knowledge of public cloud storage archiving tiers (Azure Archive Blob, GCP Coldline).
Familiarity with script automation (PowerShell, Python, or Bash) to build custom backup health reports.
Experience in migrating legacy tape backups to modern cloud-based storage repositories.
Crisis Management: Ability to maintain poise, direction, and speed during high-priority data restore requests under tight timelines.
Effective Communication: Excellent verbal and written presentation skills.
Team Leadership & Attitude: A positive, collaborative team player who naturally mentors and upskills L1/L2 monitoring teams.
Decision-Making: Confident and structured problem-solving skills during system outages.

Benefits

Opportunity to supercharge your potential and find your career.
Work at a place that puts its people first.
Be part of a global technology company with a broad portfolio of technology services and products.
Work with clients across all major verticals.

Skills

CommvaultAzure BackupGCP BackupWindows ServerLinuxVMware ESXiAzureGCPITILPowerShellPythonBash

#Backup#Monitoring#Restoration#Cloud#ITIL#24x7

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website