Sr Analyst

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps

In short

As a Sr Analyst L1, you will be responsible for 24x7 monitoring of backup jobs and storage health across hybrid environments (Azure, GCP, Datacenter). You will perform initial troubleshooting, handle restoration requests, and manage tickets according to ITIL standards.

Responsibilities

Conduct 24x7 continuous monitoring of backup jobs and storage health across enterprise hybrid environments (Azure, GCP, Datacenter).
Perform initial L1 response and standard recovery actions for failed or hung backup jobs.
Execute standard day-to-day data restore requests following predefined SOPs.
Log, categorize, and update tickets in the ITIL ticketing system and escalate issues.
Perform daily health checks on backup agents, media servers, and cloud storage repositories.
Assist with basic backup lifecycle tasks, retention policy tracking, and media management.

Requirements

Basic operational experience with enterprise backup platforms (Commvault, Azure Backup, or GCP Backup).
Fundamental understanding of storage types: Block, File, and Object Storage (Azure Blob, GCP Object Storage, SAN/NAS).
Practical knowledge of Windows Server and Linux command-line interface.
Basic understanding of virtualization (VMware ESXi, Azure/GCP Virtual Machines).
Familiarity with ITIL core concepts (Incident, Service Request, Ticket SLA tracking).
Willingness to work in a continuous 24x7 rotational shift pattern.
Clear written and verbal technical communication skills.
Disciplined approach to following detailed Standard Operating Procedures (SOPs).
Ability to stay focused and organized during peak event or incident windows.

Desired Qualifications

Commvault Certified Associate (Good to have).
AZ-900 or GCP Associate Cloud Engineer (Preferred).
Exposure to basic scripting (PowerShell / Bash) for automated status checking.
Exposure to database backup concepts (MSSQL, PostgreSQL, Oracle).
Awareness of tape/media management and offsite replication routines.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

CommvaultAzure StorageAzure BackupGCP StorageGCP BackupWindows ServerLinuxVMware ESXiITILPowerShellBashMSSQLPostgreSQLOracle

#Storage#Backup#Commvault#Azure#GCP#L1 Support#ITIL#24x7

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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