Sr Analyst

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

In short

We are seeking a proactive and customer-focused Service Desk Executive in Lucknow to provide first-level technical support via chat. Responsibilities include troubleshooting hardware, software, and network issues, logging requests, and escalating unresolved problems while maintaining high customer satisfaction.

Responsibilities

Provide first-level technical support via chat to end-users.
Troubleshoot hardware, software, and network-related issues.
Log and track service requests using the ticketing system.
Escalate unresolved issues to appropriate teams.
Maintain a high level of customer satisfaction through timely and effective communication.
Follow standard operating procedures and service desk protocols.
Document solutions and contribute to the knowledge base.

Requirements

Graduate in any discipline (preferably in IT or Computer Science).
0–2 years of experience in IT support or customer service (chat process preferred).
Excellent written communication skills.
Basic understanding of computer systems, networks, and troubleshooting.
Ability to multitask and manage multiple chat sessions.
Strong problem-solving and analytical skills.

Desired Qualifications

Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus.

Benefits

Full-time employment

Skills

ServiceNowZendesk

#IT support#customer service#chat support#Service Desk

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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