Sr Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support
In short
Responsibilities
- Provide Level 2 technical support for NCR Aloha Point of Sale (POS) solutions.
- Maintain POS availability and resolve incidents across Quick Service Restaurants (QSR), Full-Service Restaurants (FSR), and retail locations.
- Support POS application functions including order processing, pricing, promotions, discounts, and transaction failures.
- Troubleshoot End-of-Day (EOD) processing and sales reporting issues.
- Resolve menu configuration, item availability, and store setup issues.
- Support Back of House (BOH), Kitchen Display Systems (KDS), kiosks, payment devices, and peripheral equipment.
- Diagnose interface issues between Aloha POS and payment processors.
- Monitor restaurant systems for availability and performance.
- Support restaurant technology upgrades, rollouts, and lifecycle management activities.
Requirements
- NCR Aloha POS Administration and Support
- Restaurant Technology Platforms
- POS Hardware & Peripheral Devices
- Kitchen Display Systems (KDS)
- Payment Processing Integration
Skills
About HCLTech
Supercharging progress through technology and innovation
HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…
Company
HCLTechJob Posted
4 days ago
Employment Type
Full Time
Work mode
On Site
Experience Level
Mid-Senior
Locations
Lucknow, India
Applicants
Be an early applicant
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