Sr Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · DevOps · IT Support · Software Engineering
In short
We are looking for a Level 2 SCCM + Intune Engineer for our IT team in Hyderabad, India. The role involves managing, configuring, and troubleshooting SCCM and Intune environments for enterprise-level solutions, collaborating with IT teams to ensure seamless device management, software deployment, and security compliance.
Responsibilities
- Design, implement, and maintain SCCM and Intune environments, including upgrades and patches.
- Manage and automate software deployments, patching, and configurations using SCCM and Intune.
- Oversee and troubleshoot operating system deployments (OSD) and application packaging using SCCM.
- Ensure device compliance and security policies are applied correctly through Intune and SCCM.
- Collaborate with IT security teams to implement and monitor security policies and endpoint protection.
- Perform regular health checks, reporting, and capacity planning for SCCM and Intune infrastructure.
- Provide technical support and guidance for Level 1 and 2 engineers and collaborate to resolve escalated issues.
- Develop and maintain documentation related to SCCM and Intune configuration, policies, and procedures.
- Conduct root cause analysis and implement continuous improvement processes for SCCM and Intune services.
- Manage hybrid environments supporting both on-premises and cloud-based solutions.
- Work with various business units to understand their needs and implement SCCM/Intune solutions.
- Stay current with updates and best practices related to SCCM, Intune, and Microsoft 365.
Requirements
- Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, or equivalent.
- Experience with third-party patch management tools.
- Understanding of other endpoint management tools like VMware Workspace ONE, Jamf, etc.
Desired Qualifications
- Strong knowledge of Windows Server, Active Directory, Group Policy, and Microsoft 365.
- Experience with operating system deployment (OSD) and task sequencing using SCCM.
- Familiarity with Intune mobile device management (MDM) and mobile application management (MAM).
- Proficiency in scripting (PowerShell, VBScript) for automation of deployment and management tasks.
- Experience with co-management (SCCM and Intune) and hybrid environments.
- Strong troubleshooting and problem-solving skills in enterprise-level environments.
- Experience with security and compliance policies (e.g., BitLocker, conditional access policies).
- Excellent communication skills with the ability to work both independently and as part of a team.
Benefits
- At HCLTech, you'll supercharge your potential.
- You'll find your career.
- And you'll find your spark.
- All at a place that knows that helping its customers stay on top starts by putting its people first.
#IT#Support#Operations#SCCM#Intune#Windows Server#Active Directory#Microsoft 365
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Hyderabad, India
Applicants
Be an early applicant