Sr Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · Systems Engineering
In short
We are seeking an experienced Senior Citrix Engineer to manage and support the Virtual Desktop Infrastructure (VDI) environment, including Citrix DaaS and Azure Virtual Desktop. This role involves day-to-day operations, troubleshooting, maintenance, incident handling, and collaboration with other IT teams.
Responsibilities
- Administration and support of Citrix DaaS (Cloud) and Citrix Virtual Apps & Desktops (CVAD)
- Management of Azure Virtual Desktop (AVD) host pools, session hosts, and app groups
- Troubleshooting end-user connectivity, application and performance issues in VDI environment
- Monitoring session hosts, delivery groups and infrastructure health
- Patch management and image updates for Citrix and AVD environments
- Handling P1/P2 incidents and providing RCA for critical issues
- Collaboration with AD, Networking and Storage teams for integrated issue resolution
- Supporting migrations and upgrades in Citrix/AVD environment
- Documentation of runbooks, SOPs and knowledge base articles
Requirements
- Citrix DaaS/Citrix Virtual Apps and Desktops (CVAD)
- Azure Virtual Desktop (AVD/WVD)
- Citrix NetScaler/ADC - basic understanding
- Windows Server administration
- Active Directory and Group Policy basics
- ITSM tools - ServiceNow (incident and request management)
Desired Qualifications
- Microsoft Azure fundamentals (AZ-900 or AZ-140 certified)
- Citrix CCP-V certification
- FSLogix profile management
- PowerShell scripting basics
- Good communication skills
- Team player with proactive approach to issue resolution
Benefits
- Ability to work in shifts and handle on-call rotations
#Citrix#VDI#Azure#Windows Server#ITSM#Cloud
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Lucknow, India
Applicants
Be an early applicant