Sr Administrator (Support & Operations)

Logistics, Sales & Operations · HR & Admin · HR Operations · Talent Acquisition

In short

The Sr Administrator (Support & Operations) role is responsible for managing end-to-end project demand fulfillment, PMO governance, resource planning, and stakeholder communication. This position requires strong project management and demand management skills, with leadership responsibilities for a small team, supporting strategic business initiatives and RFP responses.

Responsibilities

Manage end-to-end project demand fulfillment, PMO governance, resource planning, stakeholder communication, project coordination, and operational excellence.
Act as a key interface between business stakeholders, TAG, delivery teams, recruiters, project sponsors, and clients.
Conduct requirement gathering sessions to understand project objectives, skill requirements, resource demand, timelines, budget, and location constraints.
Create and maintain Demand IDs within organizational systems, ensuring accurate capture and approval.
Serve as the primary point of contact between project teams and TAG, sharing detailed skill requirements and hiring expectations.
Plan project staffing requirements, coordinate resource onboarding and allocation, and track resource utilization.
Establish project governance frameworks and tracking mechanisms, ensuring compliance with organizational PMO standards.
Engage with clients, delivery managers, program managers, recruiters, resource managers, and leadership teams, providing regular status updates.
Lead and mentor a team of 3-4 PMO/Project Coordinators, allocating responsibilities and monitoring performance.
Prepare daily, weekly, and monthly reports, project reviews, governance reports, and executive dashboards.
Proactively identify project and staffing risks, maintain risk and issue registers, and escalate critical concerns.
Support RFP, RFI, and business proposal activities, providing staffing and resource planning estimates.
Identify process gaps and operational inefficiencies, recommending automation opportunities and driving continuous improvement initiatives.

Requirements

Project Management
PMO Governance
Demand Management
Resource Planning
Stakeholder Management
Risk Management
Capacity Management
Portfolio Reporting Tools
Microsoft Excel (Advanced)
PowerPoint
Microsoft Project
SharePoint
Teams
Leadership
Communication
Negotiation
Problem Solving
Analytical Thinking
Team Management
Client Interaction
Executive Reporting

Desired Qualifications

Timely demand creation and fulfillment
Effective resource allocation
Accurate PMO reporting
Project governance compliance
Stakeholder satisfaction
Team productivity and development
RFP contribution and business support
Continuous process improvement
Successful project onboarding and execution

Benefits

The company emphasizes helping its customers stay on top by putting its people first.
Opportunity to be part of a global technology company with over 230,000 employees across 60 countries.
Work with clients across all major verticals, providing industry solutions.

Skills

Project ManagementPMO GovernanceDemand ManagementResource PlanningStakeholder ManagementRisk ManagementCapacity ManagementMicrosoft ExcelPowerPointMicrosoft ProjectSharePointTeamsLeadershipCommunicationNegotiationProblem SolvingAnalytical ThinkingTeam ManagementClient InteractionExecutive Reporting

#Project Management#PMO Governance#Demand Management#Resource Planning#Stakeholder Management#Risk Management#Capacity Management#Microsoft Excel#PowerPoint#Microsoft Project#SharePoint#Teams#Leadership#Communication#Negotiation#Problem Solving#Analytical Thinking#Team Management#Client Interaction#Executive Reporting

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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