The Job

SPS Associate, SPS

Logistics, Sales & Operations · Sales & Business Development · Sales Support · Customer Support

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In short

Amazon is seeking an SPS Associate to serve as the primary contact between Amazon and its Selling Partners. This role involves providing timely and accurate operational support, resolving complex queries, and ensuring an excellent Selling Partner experience through strong communication and critical thinking skills. The position requires fluency in English and Hindi, basic computer skills, and a typing speed of 30 WPM.

Responsibilities

  • Act as the primary point of contact between Amazon and Selling Partners.
  • Provide timely and accurate operational support to Selling Partners.
  • Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills.
  • Deliver exceptional service to Selling Partners, building trust and strengthening relationships.
  • Navigate multiple communication channels concurrently including phone/chat and email.
  • Demonstrate effective, clear, and professional written and oral communication.
  • Adhere to excellent levels of confidentiality and data security standards.
  • Seek solutions through logical reasoning and data interpretation independently.
  • Foster a positive and cooperative team environment.
  • Demonstrate enthusiasm for learning and commitment to continuous improvement.

Requirements

  • Graduate
  • Fluent in English language (basis requirement) with written and verbal communication skills.
  • Fluent in Hindi language.
  • Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel).
  • Typing skills of 30 words per minute with an accuracy of 93%.

Desired Qualifications

  • 1+ year of experience with 6 months+ working in Live Channel B2B/Customer service environment.
  • Business acumen in areas of e-commerce and retail is advantageous.

Benefits

  • Inclusive culture empowers Amazonians to deliver the best results for customers.
#SPS Associate#Selling Partner Support#Customer Service#E-commerce#Retail
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Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Associate

Locations

Mumbai, India

Qualification

Undergraduate

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