Specialist II Customer Care Administration
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Operations · Customer Success
In short
Emerson is looking for a Specialist II, Customer Care Administration in Mandaluyong, Philippines, to manage customer order execution from PO to delivery and billing. This role involves coordinating with suppliers, ensuring trade compliance, preparing invoices, and managing documentation to meet contractual obligations.
Responsibilities
- Coordinate and follow up with internal and external suppliers for shipment expediting.
- Provide customers with periodic updates on open order shipping schedules.
- Conduct International Trade Compliance screening prior to shipment.
- Liaise with the compliance team for hold release when needed.
- Prepare shipping invoice for shipment processing.
- Prepare proforma invoice for advance payment collection.
- Coordinate with finance for any credit hold release.
- Ensure accuracy in shipping documentation.
- Work with the Document Control Team to ensure documents are submitted/approved per contract requirements.
- Coordinate with customers and factories for scheduled third-party inspections.
- Review and validate order entry data submitted by the upstream team to ensure accuracy and completeness before executing billing.
- Process billing in accordance with customer contracts or purchase orders.
Requirements
- Bachelor’s degree in Business, Logistics, or related courses.
- At least 1 year of relevant work experience related to Customer Service, Sales, Order Administration, or PO (Purchase Order) processing.
- Strong interpersonal and communication skills and customer service oriented.
- Knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.).
Desired Qualifications
- Knowledge of SAP/Oracle or project management is a plus.
Benefits
- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation leave
- Holiday leave
#Customer Service#Sales Order Management#Customer Care
Company
Emerson
Job Posted
6 hours ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Associate
Locations
Mandaluyong, Philippines
Qualification
Bachelor
Applicants
Be an early applicant