SME - Oracle Administration,PostgreSQL,MYSQL, MS SQL

Technology, Data & Digital · IT Infrastructure & Security · Database Administration

In short

As a Subject Matter Expert in Support & Operations at HCLTech, you will resolve escalated incidents using your expertise in Oracle Administration and PostgreSQL, adhering to SLAs. You will also mentor team members, create SOPs, and engage in customer meetings to enhance service delivery and customer satisfaction.

Responsibilities

Ensure timely resolution and quality compliance of escalated incidents by performing in-depth analyses using Oracle Administration and PostgreSQL tools, adhering to agreed SLAs.
Mentor team members and create Standard Operating Procedures (SOPs) that document processes and best practices in Oracle and PostgreSQL administration, ensuring knowledge sharing across the team.
Validate change order implementation plans and human error compliance, utilizing PostgreSQL and Oracle Administration skills to participate in capacity planning discussions and activities.
Engage actively in customer meetings to gather feedback and address issues, leveraging expertise in Oracle and PostgreSQL to enhance customer satisfaction and build strong relationships.
Conduct thorough analyses, including root cause analysis and trend analysis, using Oracle and PostgreSQL data to generate reports that facilitate performance improvements, presenting insights to key business stakeholders.

Requirements

Strong expertise in Oracle Administration and PostgreSQL.
Proficiency in MySQL and MS SQL Administration.
Solid understanding of Service Level Agreements (SLAs) and quality compliance metrics.
Ability to conduct root cause analysis and trend analysis.
Excellent communication skills for stakeholder engagement and mentoring.

Desired Qualifications

Oracle Certification (Optional but valuable).
PostgreSQL Certification (Optional but valuable).

Benefits

Supercharge your potential.
Find your career.
Find your spark.
HCLTech puts its people first.
Global technology company with over 230,000 employees across 60 countries.
Industry-leading capabilities centered around digital, engineering, cloud, and AI.
Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

Oracle AdministrationPostgreSQLMySQLMS SQLRoot Cause AnalysisTrend Analysis

#Oracle#PostgreSQL#MySQL#MS SQL#Database Administration#Support#Operations#Incident Resolution#SLA#RCA

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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