SME - MS Windows,Endpoint Management,Hyper-V,MS Cluster Server
Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · DevOps
In short
The Subject Matter Expert (Support & Ops) is responsible for resolving escalated tickets and incidents efficiently, adhering to SLAs and quality standards. This role involves mentoring team members on Microsoft Hyper-V and SCCM operations, conducting root cause analysis, and presenting findings to stakeholders.
Responsibilities
- Ensure timely resolution and quality compliance of escalated tickets and incidents through in-depth analysis of Microsoft Hyper-V, SCVMM, and SCCM configurations, adhering to agreed Service Level Agreements.
- Mentor team members and administrators in best practices for Microsoft Hyper-V and SCCM operations, preparing standard operating procedures and maintaining comprehensive documentation for knowledge sharing.
- Validate change order implementation plans and assess human error compliance, actively participating in capacity planning activities to optimize resource allocation.
- Engage in customer meetings to actively address and resolve issues, ensuring positive feedback and high satisfaction levels through effective communication and problem-solving.
- Conduct thorough analyses, including root cause analysis and trend analysis, and prepare detailed reports to present findings and recommendations to key business stakeholders.
Requirements
- Proficient in Microsoft Hyper-V and SCVMM administration.
- Strong understanding of SCCM for system management and deployment.
- Familiarity with incident management and ticket resolution processes.
- Excellent analytical and problem-solving skills.
- Effective communication and presentation abilities.
Desired Qualifications
- Microsoft Certified: Azure Administrator Associate (Optional but valuable).
- ITIL Foundation Certification (Optional but valuable).
Benefits
- Supercharge your potential at HCLTech.
- Find your career and spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
- Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#MS Windows#Endpoint Management#Hyper-V#MS Cluster Server#SCVMM#SCCM#Incident Management#ITIL
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Chennai, India
Applicants
Be an early applicant