SME - Mainframe SysOps & Batch Scheduling Tools
Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support
In short
Subject Matter Expert (Support & Ops) responsible for timely resolution of escalations and incidents in Production Control and Scheduling, ensuring SLA compliance. The role involves mentoring team members, validating operational processes, and contributing to capacity planning and customer satisfaction.
Responsibilities
- Ensure timely resolution and quality compliance of escalated tickets and incidents in Production Control and Scheduling, adhering to SLAs.
- Implement best practices in SysOps for continuous improvement.
- Mentor team members and administrators through training and SOP development.
- Validate change order implementation plans and human error compliance in SysOps.
- Participate in capacity planning to optimize resource allocation.
- Engage in customer meetings to facilitate positive feedback and satisfaction.
- Validate analyses such as Root Cause Analysis and Trend Analysis.
- Generate comprehensive reports for key business stakeholders.
Requirements
- In-depth knowledge of Production Control and Scheduling processes.
- Solid understanding of SysOps practices and tools.
- Expertise in Incident Management and Escalation Resolution.
- Strong analytical skills for conducting Root Cause and Trend Analyses.
- Excellent Communication and Presentation Abilities for stakeholder engagement.
Desired Qualifications
- ITIL Foundation Certification (Optional but valuable).
- Certification in Production Operations Management (Optional but valuable).
- Certification in Change Management (Optional but valuable).
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- HCLTech puts its people first.
- Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#Mainframe#SysOps#Batch Scheduling#Production Control#Incident Management#SLA#ITIL
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Chennai, India
Applicants
Be an early applicant