SME - Data Loss Prevention,Palo Alto Firewalls
Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity · Cloud Engineering · Data Engineering
In short
The Subject Matter Expert (Support & Ops) is responsible for timely resolution of escalations and incidents, ensuring SLA adherence and quality. This role involves mentoring team members on Zscaler DLP and CASB, developing SOPs, and analyzing data from Zscaler and Palo Alto systems to improve customer satisfaction and operational excellence.
Responsibilities
- Ensure timely resolution and quality compliance of escalated incidents using Zscaler and Palo Alto technologies, adhering to SLAs.
- Mentor team members and administrators on Zscaler DLP and CASB best practices, and maintain SOPs and documentation.
- Validate change order implementation plans and human error compliance, participating in capacity planning.
- Facilitate positive customer feedback by participating in customer meetings and leveraging Zscaler SSE insights.
- Conduct root cause and trend analysis using data from Zscaler and Palo Alto systems, preparing reports for stakeholders.
Requirements
- In-depth knowledge of Zscaler, Palo Alto, Zscaler DLP, CASB, and Zscaler SSE.
- Strong analytical skills for incident resolution and performance analysis.
- Excellent communication and presentation skills for stakeholder engagement.
- Proficiency in mentoring and training team members.
Desired Qualifications
- Relevant certifications such as Zscaler Certified Cloud Administrator (ZCCA) or Palo Alto Networks Certified Network Security Engineer (PCNSE) are optional but valuable.
#Data Loss Prevention#Palo Alto Firewalls#Zscaler#CASB#SSE
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Chennai, India
Applicants
Be an early applicant