The Job

SME - Cisco Application Centric Infrastructure (ACI), Network Automation

Technology, Data & Digital · IT Infrastructure & Security · Network Administration · DevOps

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In short

The Subject Matter Expert (Support & Ops) will ensure timely resolution of escalations and incidents by leveraging network automation tools and mentoring team members on Cisco ACI. This role requires strong communication, change management, and data analysis skills to enhance customer satisfaction and optimize resource allocation.

Responsibilities

  • Ensure timely resolution and quality compliance of escalated incidents using Network Automation Tools and Methodologies, adhering to SLA requirements.
  • Mentor team members and administrators on Cisco ACI and Network Automation best practices.
  • Prepare Standard Operating Procedures (SOPs) and maintain comprehensive documentation for knowledge sharing.
  • Validate Change Order implementation plans using Network Automation techniques, ensuring human error compliance.
  • Participate in capacity planning to optimize resource allocation.
  • Foster positive customer feedback and satisfaction by actively engaging in customer meetings and proposing actionable solutions.
  • Conduct thorough validations of analyses, including root cause and trend analysis, to present insights to stakeholders.

Requirements

  • Strong understanding of Network Automation and Cisco ACI technologies.
  • Proficiency in Incident Resolution and Escalation Management.
  • Excellent Communication and Presentation Skills to liaise with business stakeholders.
  • Familiarity with Change Management Processes and Capacity Planning.
  • Ability to perform detailed Data Analysis to support operational improvements.

Desired Qualifications

  • Cisco Certified Network Professional (CCNP) is optional but valuable.
  • ITIL Foundation Certification is optional but valuable.

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
#IT#Networking#Automation#Cisco#ACI
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Company

HCLTech

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Gautam Buddha Nagar, India

Applicants

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