SME - Asset Management, ServiceNow

Job Summary

Develop and enhance ServiceNow custom applications (Workflow engine) and Hardware Asset Management projects\\\\r\\\\nUnderstand the need to standardize the process/development and incorporate such requirements into the design\\\\r\\\\nAssists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs\\\\r\\\\nWork with the business to understand opportunity for process improvement\\\\r\\\\n \\\\r\\\\n\\\\r\\\\nRequirements: \\\\r\\\\n\\\\r\\\\n \\\\r\\\\n\\\\r\\\\nWith at least 2-3 years experience of maintaining and developing ServiceNow custom applications (based on Workflow engine) or with experience in Hardware Asset Management (HAM) processes\\\\r\\\\nWith strong understanding of the ServiceNow platform, its modules, and functionalities; experience with Automated Test Framework (ATF) is a plus\\\\r\\\\nPreferably with knowledge of other programming languages (HTML, CSS) and database management; Proficiency in JavaScript and GlideScript\\\\r\\\\nAbility to analyze complex issues, identify root causes, and develop effective solutions\\\\r\\\\nExcellent command of spoken and written English, organized and analytical, adept at working in a collaborative team environment across the globe (Manila, Bratislava, Germany, India) and independently Develop and enhance ServiceNow custom applications (Workflow engine) and Hardware Asset Management projects\r\nUnderstand the need to standardize the process/development and incorporate such requirements into the design\r\nAssists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs\r\nWork with the business to understand opportunity for process improvement\r\n \r\n\r\nRequirements: \r\n\r\n \r\n\r\nWith at least 2-3 years experience of maintaining and developing ServiceNow custom applications (based on Workflow engine) or with experience in Hardware Asset Management (HAM) processes\r\nWith strong understanding of the ServiceNow platform, its modules, and functionalities; experience with Automated Test Framework (ATF) is a plus\r\nPreferably with knowledge of other programming languages (HTML, CSS) and database management; Proficiency in JavaScript and GlideScript\r\nAbility to analyze complex issues, identify root causes, and develop effective solutions\r\nExcellent command of spoken and written English, organized and analytical, adept at working in a collaborative team environment across the globe (Manila, Bratislava, Germany, India) and independently

Key Responsibilities

1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Asset Management And Itil Frameworks, Adhering To The Agreed Slas.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures And Maintaining Effective Documentation, Enhancing Operational Efficiency And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Human Error Compliance, While Actively Participating In Capacity Planning To Ensure Resource Optimization.
4. Facilitate Positive Customer Feedback And Satisfaction By Actively Engaging In Customer Meetings, Identifying Challenges, And Proposing Effective Solutions.
5. Conduct Thorough Analyses, Including Root Cause And Trend Analysis, To Validate Reports And Facilitate Performance Improvements, Presenting Findings To Key Business Stakeholders.

Skill Requirements

Develop and enhance ServiceNow custom applications (Workflow engine) and Hardware Asset Management projects\r\nUnderstand the need to standardize the process/development and incorporate such requirements into the design\r\nAssists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs\r\nWork with the business to understand opportunity for process improvement\r\n \r\n\r\nRequirements: \r\n\r\n \r\n\r\nWith at least 2-3 years experience of maintaining and developing ServiceNow custom applications (based on Workflow engine) or with experience in Hardware Asset Management (HAM) processes\r\nWith strong understanding of the ServiceNow platform, its modules, and functionalities; experience with Automated Test Framework (ATF) is a plus\r\nPreferably with knowledge of other programming languages (HTML, CSS) and database management; Proficiency in JavaScript and GlideScript\r\nAbility to analyze complex issues, identify root causes, and develop effective solutions\r\nExcellent command of spoken and written English, organized and analytical, adept at working in a collaborative team environment across the globe (Manila, Bratislava, Germany, India) and independently

Other Requirements

Develop and enhance ServiceNow custom applications (Workflow engine) and Hardware Asset Management projects\r\nUnderstand the need to standardize the process/development and incorporate such requirements into the design\r\nAssists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs\r\nWork with the business to understand opportunity for process improvement\r\n \r\n\r\nRequirements: \r\n\r\n \r\n\r\nWith at least 2-3 years experience of maintaining and developing ServiceNow custom applications (based on Workflow engine) or with experience in Hardware Asset Management (HAM) processes\r\nWith strong understanding of the ServiceNow platform, its modules, and functionalities; experience with Automated Test Framework (ATF) is a plus\r\nPreferably with knowledge of other programming languages (HTML, CSS) and database management; Proficiency in JavaScript and GlideScript\r\nAbility to analyze complex issues, identify root causes, and develop effective solutions\r\nExcellent command of spoken and written English, organized and analytical, adept at working in a collaborative team environment across the globe (Manila, Bratislava, Germany, India) and independently