Shift Lead (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps · IT Support

In short

This role is for an L2 Google Cloud Support Engineer responsible for monitoring systems, handling incidents, and troubleshooting GCP resources. The engineer will manage compute, network, IAM, and storage services, ensuring SLA compliance and operational stability.

Responsibilities

Monitor GCP resources using Cloud Monitoring, Logging, and Security Command Center.
Identify, analyze, and resolve alerts, incidents, and service disruptions.
Perform detailed troubleshooting across compute, network, IAM, and storage services.
Manage Compute Engine instances, including deployment, restart, and performance checks.
Troubleshoot networking issues including firewall rules, connectivity, VPN, and load balancing.
Manage IAM roles, policies, and access control mechanisms.
Administer GCP services including Compute Engine, Cloud Storage, Cloud SQL, and GKE.
Perform routine operational tasks, health checks, and maintenance activities.
Provision and manage GCP resources using Terraform or Deployment Manager.
Support landing zone setup and project onboarding activities.
Configure and manage VPC, subnets, VPN, Interconnect, and load balancers.
Monitor system performance and optimize resource utilization and cost.
Configure dashboards, alerts, and logs for proactive monitoring.
Analyze system trends and recommend performance improvements.
Ensure high availability and disaster recovery readiness.
Handle incident, problem, and change management processes (ITIL).
Work on GCP services including Compute Engine, GKE, Cloud Storage, IAM, and VPC.
Apply networking knowledge (TCP/IP, DNS, firewall, VPN).
Provide support for Linux/Unix and Windows server environments.

Requirements

2–6 Years of experience as an L2 Google Cloud Support Engineer.
Strong knowledge of Google Cloud.
Understanding of ITIL framework.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

Google CloudCloud MonitoringCloud LoggingSecurity Command CenterCompute EngineCloud StorageCloud SQLGKEIAMVPCTerraformDeployment ManagerLinuxUnixWindows ServerTCP/IPDNSFirewallVPN

#L2 Support#Google Cloud#DevOps#Cloud Engineering#ITIL

About HCLTech

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HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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