Service Order Administrator with German

Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Support · Office Administration

In short

As a Service Order Administrator with German language skills at Emerson in Cluj-Napoca, you will manage service orders from start to finish, ensuring accuracy and customer satisfaction. This hybrid role involves collaborating with cross-functional teams and acting as a primary point of contact for customer inquiries.

Responsibilities

Manage a portfolio of customer accounts and serve as a primary point of contact for service order inquiries.
Review customer orders for accuracy and ensure timely and complete processing within business systems.
Enter and maintain customer order information in CRM and ERP systems.
Coordinate with internal teams to support scheduling, purchasing, service requirements, and delivery milestones.
Monitor order progress, expedite activities when needed, and communicate updates proactively.
Support invoicing activities and contribute to the successful completion of customer orders.
Take ownership of customer concerns and service-related issues, working collaboratively to achieve timely resolutions.
Maintain accurate records, reports, and order logs.
Build strong relationships with customers and internal partners.
Adhere to Emerson’s ethics, compliance, and corporate standards.

Requirements

Experience supporting customers, managing orders, coordinating services, or performing similar administrative or operational responsibilities.
Strong communication skills with the ability to interact professionally with customers and internal stakeholders.
Professional proficiency in English and German.
Ability to manage multiple priorities, maintain attention to detail, and work in a structured and organized manner.
Proficiency with Microsoft Office applications and the ability to learn business systems and processes.
Commitment to collaboration, integrity, and delivering an outstanding customer experience.

Desired Qualifications

Experience working in an order management, customer service, order execution, or customer-facing environment.
Familiarity with ERP, MRP, CRM, or similar business systems.
Knowledge of service operations, order fulfillment, invoicing, or supply chain processes.
Experience collaborating with geographically dispersed or remote teams.

Benefits

Ongoing career development
Mentorship
Training
Leadership opportunities

Skills

GermanEnglishMicrosoft Office

#customer service#order management#administration#German

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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