The Job
The Job

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Service Manager

Logistics, Sales & Operations · Sales & Business Development · Sales Management · Logistics Management

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In short

Emerson is seeking a Service Manager to lead a team of Field Service Engineers, focusing on delivering a full portfolio of Measurement Solutions Lifecycle Services. The role involves team development, customer engagement, operational effectiveness, and ensuring compliance with safety and ethical standards. Requires a Bachelor's degree in engineering or equivalent experience, fluency in Spanish and English, and a driving license.

Responsibilities

  • Lead and develop a team of Field Service Engineers.
  • Ensure team members have the necessary skills, certifications, training, tools, and spare parts.
  • Develop the technical competence and professional capabilities of the service team.
  • Provide leadership, coaching, and supervision, establishing individual development plans.
  • Foster teamwork, knowledge sharing, and a safe and inclusive working environment.
  • Drive customer engagement to enable Lifecycle Services growth.
  • Proactively identify and develop service/product opportunities that create customer value.
  • Ensure LCS opportunities are properly qualified and recorded in CRM, and quotations are accurate and delivered on time.
  • Build strong customer partnerships and contribute to business development through customer interaction.
  • Plan and allocate service engineering resources to meet customer demand and business priorities.
  • Ensure timely reporting of service activities and invoicing.
  • Manage service financial performance, ensuring profitable growth and effective use of resources.
  • Support warranty and sales-related issues.
  • Ensure full compliance with all safety, policies, procedures, and regulatory requirements.
  • Ensure compliance with Emerson’s Ethics Policy, Trade Compliance, and Quality Management procedures.

Requirements

  • Bachelor’s degree in engineering (preferably in mechanical, electronics, computer science), or skilled worker with relevant experience.
  • Excellent sales and operational orientation.
  • Technical background in industrial services combined with proven experience building, managing, and leading high-performing teams.
  • Act as a facilitator between sales, customers, and service execution teams.
  • Fluent in Spanish and English – written and spoken.
  • Car driving license (class B).
  • Availability to travel (estimated at 15-20% of the working hours).
  • Good knowledge of Microsoft Office applications (Excel, Word and PowerPoint).

Desired Qualifications

  • Excellent organizational, communication, and collaborator management skills.
  • Strong leadership presence with the ability to influence without authority across diverse teams.
  • Close attention to detail and ability to manage competing priorities under tight deadlines.
  • Analytical approach with the ability to assess trade-offs and make data-informed decisions.
  • Comfortable navigating ambiguity and driving clarity in complex, cross-functional environments.
  • Proactive problem-solver with a continuous improvement approach.

Benefits

  • Ongoing career development.
  • Award-winning employee development programs.
  • Opportunity to make a lasting impact.
  • Investment in success through mentorship, training, or leadership opportunities.
  • A workplace where every employee is valued, respected, and empowered to grow.
  • An environment that encourages innovation, collaboration, and diverse perspectives.
  • Support to thrive.

Skills

Microsoft ExcelMicrosoft PowerPointMicrosoft Word
#management#field service#engineering#customer service#sales#operations#compliance#team leadership#technical support#automation
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About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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Company

Emerson

Job Posted

1 day ago

Employment Type

Full Time

Work mode

Hybrid

Experience Level

Senior

Locations

Madrid, Spain

Qualification

Bachelor, No Formal Education

Applicants

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