Service Delivery Manager (DFS)

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Cloud Engineering

Smart Summary

AI-generated overview of this position

The Service Delivery Manager (DFS) is responsible for the P&L of the engagement, ensuring all escalations are resolved as per agreed norms, and providing reports and services as per the SOW. This role also involves implementing initiatives for profit improvement and driving process improvements, automation, and Lean IT implementation.

Job Summary

Is responsible for P&L of the engagement, ensuring all escalations are resolved as per agreed norms, provide reports & services as per SOW; and, implement various initiatives takenupfor Profit Improvement Plan.

Key Responsibilities

1. To anchor process improvement/compliance (human error reporting) and other organizational initiatives (automation , Lean IT implementation)
2. To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met.
3. To guide, manage, develop, engage the team thereby ensuring employee retention
4. To ensure customer engagement / satisfaction and referenceability
5. To ensure upskill/ creation of resources through internal academies/ trainings and growth rotation

Skill Requirements

Other Requirements

#service delivery#management#DFS#P&L#process improvement#automation#customer satisfaction#team leadership#India