In short
Atlas Copco Compressors LLC is seeking a Service Coordinator in Elk Grove Village, Illinois. This full-time, on-site role involves managing service schedules, coordinating technicians, handling customer communications, and performing administrative tasks. The ideal candidate will have excellent organizational, communication, and customer service skills, with at least two years of experience in a customer-facing role and proficiency in Microsoft Office.
Responsibilities
- Receive incoming calls for service of compressed air equipment and installation of prime equipment.
- Schedule service contract customers.
- Coordinate activities of the Service Department with the Service Manager to maximize Service Technician utilization.
- Confirm service schedules with customers.
- Serve as the information liaison between the Service Manager, Service Technicians, and customers.
- Provide regular updates to customers regarding service that is in process.
- Manage and control work in progress.
- Report problems that service technicians are having to the Service Manager.
- Secure purchase orders for service work.
- Verify terms and conditions with customers.
- Maintain scheduled service orders in MAM and/or VisiTour.
- Track and file relevant paperwork.
- Order, track, follow up and expedite parts as needed.
Requirements
- Excellent organizational skills.
- Strong verbal and written communication skills.
- Strong experience in a customer service-related role, ability to handle difficult customer situations professionally.
- Detail-oriented with excellent problem-solving skills.
- Ability to collaborate well within own team and across different functions within the organization.
- Ability to manage multiple priorities with flexibility and a strong commitment to customer service.
- Self-motivated with a positive attitude.
- Strong aptitude for learning new processes, systems and applications.
- Ability to work under pressure, within a fast-paced environment.
- Proficient in Microsoft Office, including Word and Excel.
- Able and willing to work overtime if required.
- Minimum of two years of experience in a customer-facing role.
- High School diploma, some college preferred.
Desired Qualifications
- Some college preferred.
Benefits
- Excellent compensation package.
- Flexible benefits plan.
- Generous 401 (k) retirement plan.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Competitive Paid time off.
- Life & Disability insurance.
- Annual Bonus.
#Service
Company
Atlas Copco
Job Posted
1 month ago
Expires
in 3 weeks
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Elk Grove Village, United States
Qualification
Diploma, Undergraduate
Applicants
Be an early applicant