Service Centre Coordinator
Logistics, Sales & Operations · HR & Admin · Office Administration
In short
The Service Centre Coordinator role involves acting as the central point of contact for service operations, managing communication between customers and internal teams to ensure seamless job execution and customer satisfaction. Responsibilities include coordinating jobs, monitoring progress, assisting with scheduling, preparing reports, and managing inventory, all while maintaining operational excellence and fostering a strong safety culture.
Responsibilities
- Coordinate incoming and outgoing service jobs within the Service Center.
- Monitor job progress and update internal tracking systems.
- Assist in scheduling service activities, manpower, and logistics.
- Coordinate with customers regarding job status, delivery schedules, and documentation requirements.
- Prepare service reports, delivery documents, and monitor invoicing.
- Participate in continuous improvement initiatives to enhance service centre efficiency.
- Ensure all service centre documentation is accurate, complete, and maintained.
- Monitor and manage inventory levels of consumables, spare parts, and service centre supplies.
- Generate KPI reports and operational performance data.
- Participate in workload planning and forecasting meetings.
- Support resource planning by monitoring job pipelines, workload distribution, and service centre capacity utilization.
- Prepare monthly timesheets and man-hour booking in ERP.
- Conduct daily toolbox talks, safety briefings, and HSE awareness sessions.
- Monitor housekeeping standards within the workshop.
- Support incident reporting by documenting and escalating all safety incidents, near misses, and unsafe conditions.
Requirements
- Effective communication skills.
- Accurate documentation practices.
- Efficient management skills.
- Knowledge of operational excellence principles.
- Proficiency in monitoring job progress and updating systems.
- Ability to assist in scheduling service activities, manpower, and logistics.
- Skill in preparing service reports and delivery documents.
- Capability to monitor invoicing.
- Understanding of continuous improvement initiatives.
- Ability to manage inventory levels of consumables and spare parts.
- Experience in generating KPI reports and operational performance data.
- Proficiency in workload planning and forecasting.
- Skills in resource planning and monitoring capacity utilization.
- Experience with ERP systems for timesheet and man-hour booking.
- Familiarity with conducting toolbox talks, safety briefings, and HSE awareness sessions.
- Ability to monitor housekeeping standards and ensure hazard-free work areas.
- Experience in incident reporting and escalation.
Desired Qualifications
- Coordinate Service Centre operations.
- Act as the central point of contact between customers and internal stakeholders.
- Ensure effective communication and seamless job execution.
- Ensure customer satisfaction.
- Ensure accurate documentation.
- Ensure efficient management in operational excellence.
- Ensure smooth and uninterrupted operations.
- Foster a strong safety culture.
Benefits
- Equal opportunity employer.
- Value diversity.
#operations#coordination#service center#customer service#documentation#inventory management#reporting#safety#HSE
Company
Alfa Laval
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Locations
Abu Dhabi, United Arab Emirates
Applicants
Be an early applicant