Service and FO Portfolio Director

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

The Service, Network & Field Operations Portfolio Director will own and maintain the MSN portfolio, ensuring services are competitive, documented, and aligned with company capabilities. This role involves identifying new service opportunities, supporting sales, and contributing to marketing efforts.

Responsibilities

Own and maintain the portfolio of MSN Network Operations and Field Operations services, including standard service descriptions, SLAs, value propositions and pricing principles.
Identify new service opportunities and evolution needs in Network Operations and Field Operations based on customer requirements, operational feedback and market trends.
Ensure that Network Operations and Field Operations offerings are aligned with EOE operating model, MSDP capabilities and ANO roadmap, in coordination with BPD Capabilities Development and AI Innovation.
Support MA/CU Sales and MSCOOs with portfolio content, positioning and bid support for Network Operations and Field Operations opportunities.
Manage alignment with SA CNS on the complimentary Network Optimization scope offered alongside the MSN scope for service operations.
Provide structured feedback from customers and delivery units into portfolio evolution plans and roadmap decisions.
Contribute to marketing campaigns, communications and industry events.

Requirements

University degree in engineering or equivalent.
Typically 8+ years in managed services operations (network and/or field), service design or portfolio/product management.
Strong technical and operational understanding of network and field operations; service design; business and commercial acumen.
Excellent communications skills including at industry events and with industry executives and analysts.

Desired Qualifications

A good demonstrated working knowledge of the Ericsson Operations Engine
Knowledge of the BCSS business development process for Product Management
Knowledge of the Ericsson sales process
Adept at using AI for workplace productivity

Benefits

Outstanding opportunity to use your skills and imagination to push boundaries.
Be challenged, but not alone; join a team of diverse innovators.
Build solutions never seen before to some of the world's toughest problems.
Challenging work environment with a focus on innovation.

Skills

Managed ServicesTelecommunicationsMarketingNetwork OperationsField OperationsService DesignEricsson Operations EngineAI

#Service#Network#Field Operations#Portfolio Director

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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