Senior Technical Support Specialist

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering

In short

HCLTech is seeking a Senior Technical Support Specialist in Achampet, Telangana. This role involves managing ITIL/ITSM processes, ServiceNow, incident, change, and problem management, operational reporting, and cloud platforms like GCP. The position also requires strong stakeholder communication and adherence to governance and compliance.

Responsibilities

ITIL / IT Service Management
ServiceNow or similar ITSM platforms
Incident, Change, and Problem Management
Operational reporting and KPI tracking
Automation and process improvement
Cloud platforms GCP
Stakeholder communication & Governance and compliance

Requirements

ITIL / IT Service Management
ServiceNow or similar ITSM platforms
Incident, Change, and Problem Management
Operational reporting and KPI tracking
Automation and process improvement
Cloud platforms GCP
Stakeholder communication & Governance and compliance

Benefits

Supercharge your potential
Find your career
Find your spark
A place that knows that helping its customers stay on top starts by putting its people first
Global technology company, home to more than 230,000 people across 60 countries
Delivering industry-leading capabilities centered around digital, engineering, cloud and AI
Broad portfolio of technology services and products
Work with clients across all major verticals
Providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services
Consolidated revenues of $14.8 billion

Skills

ITILIT Service ManagementServiceNowIncident ManagementChange ManagementProblem ManagementGCP

#ITIL#ITSM#ServiceNow#Cloud#GCP#Support

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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