Senior Technical Support Engineer
Technology, Data & Digital · IT Infrastructure & Security · IT Support
In short
Responsibilities
- Own, investigate, and solve complex customer technical issues.
- Act as an advisor to the customer, collaborating within and across teams.
- Leverage troubleshooting tools and practices.
- Lead in building communities with peer delivery roles.
- Share knowledge through readiness programs, technical coaching, and mentoring.
- Deepen technical and professional proficiency through training and readiness.
- Engage with Microsoft Engineering/Supportability teams to investigate potential product defects.
- Develop automation techniques and diagnostic tools to drive Microsoft product improvements.
Requirements
- Hands-on working experience in Technical consulting or information technology.
- Windows System Administration/Configuration, including Hyper-V management and VM deployment.
- Understanding of Resilient Storage technology (clustering, storage spaces direct).
- Experience with Windows backup and VSS.
- Knowledge of Performance/Resource Monitor, Event Logs & Auditing.
- Azure Local Experience in one or more of the following areas: Registry, User Accounts & Access Control, Networking (TCP/IP).
- Experience with Storage Networking (RDMA, DCB and PFC, TOR switch).
- Knowledge of Windows Update management, Kerberos and delegation.
- Familiarity with Azure Portal User Experience, Automated installation of Windows Server management tools, Windows Admin Center.
- Understanding of Active Directory topology and management.
- Experience with Network Tracing and analysis, Network Virtualization (Hyper-V, SDN).
- Troubleshooting performance issues using PerfMon and other tools.
- English Language: confident in reading, writing and speaking.
- Ability to meet Microsoft, customer and/or government security screening requirements.
Desired Qualifications
- Local Experience in one or more of these areas strongly preferred: Registry, User Accounts & Access Control, Networking (TCP/IP), Storage Networking (RDMA, DCB and PFC, TOR switch) experience.
- Windows Admin Center
- Network Virtualization (Hyper-V, SDN)
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Benefits
- Certain roles may be eligible for benefits and other compensation.
Skills
About Microsoft
Empowering every person and organization on the planet to achieve more
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
4 days ago
Employment Type
Full Time
Work mode
Hybrid
Salary
€43,300 – €74,300 / year
Experience Level
Senior
Locations
Romania
Portugal
Applicants
Be an early applicant
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