The Job

Senior Technical Lead

Technology, Data & Digital · Software & Web Development · Software Engineering · Business Analysis

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In short

We are looking for an experienced SAP C4C Consultant for the Signify AMS project in Bengaluru, India. This hybrid role involves L2/L3 support for SAP C4C Sales and Service modules, managing incidents, and supporting integrations with SAP backend systems. The ideal candidate will have 4-8 years of SAP experience with a strong focus on C4C functionalities and integration methods.

Responsibilities

  • Provide L2/L3 support for SAP C4C Sales and Service modules.
  • Manage incidents, service requests, defects, and problem tickets within defined SLAs.
  • Configure and support business processes related to Leads, Opportunities, Accounts, Contacts, Activities, Quotes, and Service Requests.
  • Perform root cause analysis and troubleshoot functional and integration issues.
  • Support integrations between SAP C4C and SAP S/4HANA/ECC, SAP CPI, and other enterprise applications.
  • Participate in enhancements, testing, deployments, and release management activities.
  • Collaborate with business stakeholders to gather requirements and recommend process improvements.
  • Prepare functional specifications, test scenarios, training materials, and support documentation.
  • Ensure stable operations and continuous service improvement in the AMS environment.

Requirements

  • 4–8 years of SAP experience with at least 3 years in SAP C4C (Cloud for Customer).
  • Strong knowledge of SAP C4C Sales Cloud and Service Cloud functionalities.
  • Experience in workflow configuration, business objects, approval processes, and mashups.
  • Hands-on experience with C4C integration using SAP CPI, PI/PO, or web services.
  • Knowledge of master data management, pricing, sales, and service processes.
  • Experience in AMS support and ticket-based delivery models.
  • Bachelor's degree in Engineering, Information Technology, or related discipline.
  • Excellent communication and stakeholder management skills.

Desired Qualifications

  • Exposure to SAP Sales Cloud V2 and SAP Customer Experience Suite.
  • Understanding of SAP S/4HANA SD, CRM, and Customer Service processes.
  • Knowledge of OData services, APIs, and middleware integrations.
  • ITIL Foundation certification or AMS support experience.
  • SAP C4C / SAP Sales Cloud certification preferred.

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#SAP C4C#SAP CX#SAP CRM#SAP CPI#Integration#Sales#Service Management#AMS Support#Incident Management
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Company

HCLTech

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Senior

Locations

Bengaluru, India

Qualification

Bachelor

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