Senior Technical Account Manager, Enterprise Support, Strategic Industries, Healthcare and Life Sciences, ES - INDIA

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · Software Engineering

In short

AWS is seeking a Senior Technical Account Manager for its Enterprise Support team, focusing on strategic accounts in the Healthcare and Life Sciences industries in India. This role involves acting as a trusted advisor to customers, enabling their cloud journey, and ensuring the operational health of their AWS environments.

Responsibilities

Develop trusting relationships with customers and understand their business needs.
Review service disruptions and provide monthly/quarterly metrics.
Assist with pre-launch planning.
Utilize technical skills to solve difficult support issues and technical challenges.
Understand operational parameters and troubleshooting processes for customer issues and escalations.
Advocate for customer needs to overcome adoption blockers and drive new feature development.
Improve customer capabilities by running workshops, operations, and architecture reviews.
Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies.
Work with customers across all levels from developers through to C-Suite executives.
Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account Managers.

Requirements

5+ years of design/implementation/operations/consulting with distributed applications experience.
5+ years of technical engineering experience.
10+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience.
Experience in an external enterprise customer-facing role as a technical lead.
Strong oral and written communication skills, presenting to both large and small audiences.
Experience in a 24x7 operational services or support environment.

Desired Qualifications

Experience in an internal enterprise or external customer-facing environment as a technical lead.
Experience with AWS services or other cloud offerings.

Benefits

Opportunities to develop technical, consulting, operational and leadership skills.
Work with talented cloud technologists.
Expand knowledge of AWS products.
Chance to receive mentorship and active support to achieve AWS certifications.
Inclusive culture.
Mentorship and career growth resources.
Work-life harmony and flexibility.

Skills

AWSCloud ComputingDevOpsNetworkingLinuxWindows Server

#AWS#Cloud#Enterprise Support#Technical Account Manager#Healthcare#Life Sciences#India

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