Senior Support Lead

Job Summary

Provide L2/L3 technical support for TrackWise applications in RTB (AMS) model
Analyze and resolve production issues, bugs, and system defects.
Develop and enhance TrackWise configurations, workflows, forms, and business rules
Perform code-level changes, debugging, and performance optimization
Support change requests, enhancements, and system upgrades
Manage ticket queue, SLA adherence, and incident prioritization
Perform impact analysis and coordinate release deployments
Support SIT/UAT testing, defect fixing, and validation support
Work closely with functional consultants and QA teams for solution delivery
Maintain technical documentation and support audit readiness activities

Key Responsibilities

Provide L2/L3 technical support for TrackWise applications in RTB (AMS) model
Analyze and resolve production issues, bugs, and system defects.
Develop and enhance TrackWise configurations, workflows, forms, and business rules
Perform code-level changes, debugging, and performance optimization
Support change requests, enhancements, and system upgrades
Manage ticket queue, SLA adherence, and incident prioritization
Perform impact analysis and coordinate release deployments
Support SIT/UAT testing, defect fixing, and validation support
Work closely with functional consultants and QA teams for solution delivery
Maintain technical documentation and support audit readiness activities

Skill Requirements

Hands-on experience in TrackWise technical configuration/customization
Knowledge of:
Workflow configuration
Forms and business rules development
System administration and technical troubleshooting

Experience in RTB / AMS support environment (incident & SLA-based support)
Strong debugging skills and ability to analyze and resolve production issues.
Understanding of QMS processes (CAPA, Deviation, Change Control)
Knowledge of GxP compliance and validation (CSV/CSA)
Basic understanding of integration with ERP systems (SAP preferred)

Other Requirements

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