Senior Support Lead

Technology, Data & Digital · IT Infrastructure & Security · Site Reliability Engineering · Cloud Engineering · DevOps

In short

We are looking for an experienced Site Reliability Engineer (SRE) to join our team in Bengaluru, Karnataka. The role involves enhancing service reliability through SLIs/SLOs and error budgets, automating operational tasks, and collaborating with global engineering teams to ensure resilient and scalable platforms. Key responsibilities include managing cloud infrastructure, CI/CD pipelines, and providing production support.

Responsibilities

Define, measure, and report SLIs, SLOs, and error budgets for critical services.
Drive service reliability improvements and systematically reduce operational toil through automation.
Own capacity planning, performance tuning, and scalability initiatives.
Lead blameless postmortems, root cause analyses, and corrective action tracking.
Design and maintain CI/CD pipelines using Azure DevOps and Jenkins.
Operate and manage Azure cloud infrastructure and Kubernetes platforms.
Deploy and support containerized applications using Docker, Kubernetes, and Helm.
Automate infrastructure provisioning and configuration using Terraform and Ansible.
Manage artifacts and repositories using JFrog Artifactory.
Implement monitoring, logging, and observability using Prometheus, Grafana, Loki, and OpenTelemetry.
Provide L2/L3 production support, incident management, troubleshooting, and RCA.
Participate in on-call rotations supporting critical production services.
Support PostgreSQL, Redis, and RabbitMQ environments, including high availability, backups, replication, and performance tuning.
Partner with Development, QA, Product, Operations, and global engineering teams.
Ensure platform availability, scalability, security, and performance.

Requirements

8-12 years of experience in Site Reliability Engineering
Strong hands-on experience with Azure, Kubernetes, Docker, Jenkins, Terraform, and Ansible.
Proficiency in Python, Go, or Bash.
Strong understanding of Networking & Security.
Experience in L2/L3 production support, incident management, and root cause analysis.
Experience working with global teams across multiple time zones.
Strong communication, stakeholder management, and ownership mindset.
Willingness to work from the Bangalore ITPL office, 5 days a week.
Proficient in SECS/GEM protocols (E4, E5, E30, E37, E39, E40, E87, E90, E94, E116) for Equipment.
Experience in SEMI manufacturing process.

Desired Qualifications

Experience with AI/GenAI concepts and AIOps practices.
Exposure to chaos engineering and resilience testing.
Azure (AZ-104/AZ-400), CKA, or CKAD certifications.
Bachelor’s degree in computer science or a related field.

Benefits

You'll supercharge your potential.
You'll find your career.
You'll find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

AzureKubernetesDockerJenkinsTerraformAnsiblePythonGoBashPrometheusGrafanaLokiOpenTelemetryPostgreSQLRedisRabbitMQSECS/GEMAzure DevOpsHelmJFrog Artifactory

#Site Reliability Engineer#SRE#Cloud Infrastructure#Platform Reliability#Automation#Observability#Production Support#SLIs/SLOs#Error Budgets#CI/CD#Azure DevOps#Jenkins#Azure#Kubernetes#Docker#Terraform#Ansible#JFrog Artifactory#Prometheus#Grafana#Loki#OpenTelemetry#PostgreSQL#Redis#RabbitMQ#Networking#Security#Incident Management#Root Cause Analysis#SECS/GEM#SEMI Manufacturing

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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