Senior Support Engineer - ITSM, Telecom

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Software Engineering

In short

The Senior Support Engineer in Bengaluru ensures customer satisfaction by resolving support tickets efficiently. This role involves troubleshooting, knowledge sharing, process documentation, and staying updated with industry technologies.

Responsibilities

Troubleshoot and resolve client-reported issues by analyzing system logs and utilizing diagnostic tools.
Conduct training sessions for new team members.
Facilitate knowledge transfer during project enhancements by documenting new processes and updates.
Maintain comprehensive documentation of troubleshooting methods and support processes.
Stay updated on the latest technologies and product developments within the industry.

Requirements

Strong understanding of Product Support Processes (L1-L2-L3).
Familiarity with ITSM principles and tools, including ticketing systems.
Basic knowledge of troubleshooting techniques across various platforms and technologies.
Experience in documentation and process improvement methodologies.
Good communication and interpersonal skills for effective training and collaboration.

Desired Qualifications

ITIL Foundation Certification is optional but valuable for enhancing support capabilities.

Benefits

Supercharge your potential at HCLTech.
Find your career and your spark at a place that puts people first.

Skills

ITSMTelecomProduct SupportTroubleshootingDocumentationProcess ImprovementCommunicationInterpersonal SkillsITIL

#ITSM#Telecom#Support Engineer#Bengaluru

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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