The Job

Senior Support Engineer

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

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In short

HCLTech is looking for a Senior Support Engineer with 2-3 years of experience in Enterprise GIS administration and technical support for ArcGIS Enterprise infrastructure, GIS applications, and spatial databases. The role involves managing, monitoring, troubleshooting, and supporting GIS environments in Noida, Uttar Pradesh.

Responsibilities

  • Install, configure, upgrade, and maintain ArcGIS Enterprise environments
  • Administer ArcGIS Portal, ArcGIS Server, ArcGIS Data Store, and Web Adaptors
  • Monitor system health, logs, and service availability
  • Perform routine maintenance, backups, and disaster recovery activities
  • Assist in system upgrades, patching, and security hardening
  • Work with ITSM tools like ServiceNow for incident, service request, and change management
  • Follow ITIL processes and support 24x7 production environments
  • Support Enterprise Geodatabases using PostgreSQL/PostGIS, SQL Server
  • Maintain GIS infrastructure documentation and SOPs
  • Document troubleshooting procedures, solutions, and RCA findings
  • Ensure GIS systems comply with organizational security and standards

Requirements

  • 2-3 years of experience in Enterprise GIS administration and technical support
  • Hands-on experience with ArcGIS Enterprise (Server, Portal, Data Store)
  • Knowledge of GIS platform installation, patching, and upgrades
  • Experience with user access, security, and Portal administration
  • Basic scripting knowledge (Python / automation jobs)
  • Experience with data integration, job scheduling, and monitoring
  • Knowledge of incident management & ticketing tools (ServiceNow)
  • Strong troubleshooting, documentation, and RCA skills with SLA awareness

Desired Qualifications

  • Experience with ArcGIS Enterprise HA (High Availability) architecture
  • Knowledge of monitoring tools and log analysis
  • Experience supporting utility, telecom, oil & gas, or government GIS projects
  • Familiarity with ITIL processes (Incident, Change, Problem Management)

Benefits

  • Supercharge your potential
  • Find your career
  • Find your spark
  • A place that knows that helping its customers stay on top starts by putting its people first
#GIS#IT Support#ArcGIS Enterprise#ServiceNow#PostgreSQL#PostGIS#SQL Server#Python#ITIL#Noida
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Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Noida, India

Applicants

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