The Job

Senior Support Engineer

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

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In short

This Senior Support Engineer position in Bangalore, Karnataka focuses on resolving client tickets to enhance customer satisfaction through timely and quality solutions. Key responsibilities include troubleshooting, training new hires, knowledge transfer, process documentation, and staying updated with new technologies.

Responsibilities

  • Troubleshoot and resolve tickets raised by clients.
  • Undertake training programs for new joiners.
  • Perform knowledge transition during project enhancements.
  • Document all defined processes and methods for ticket resolution and troubleshooting.
  • Update self on the latest technologies and related areas.

Benefits

  • Supercharge your potential at HCLTech.
  • Find your career at HCLTech.
  • Find your spark at HCLTech.
  • A place that knows that helping its customers stay on top starts by putting its people first.
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Company

HCLTech

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Bangalore, India

Applicants

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